I paid 987.00 for laminate flooring from this company. They didn't have it in sick and told me they would have to order it. A couple days later I found out my client didn't want the flooring. I called the store and a guy told me that since I paid with cash I would get an in store credit so that if I wanted something else I could just buy it when I came back in. I went back a few days later but didn't find anything to my clients liking and told an associate what happened. She called the guy that have me the in store credit and he told her that I would have to wait on a refund from corporate in the form of a check that would take at least ten days to get to me. I said OK and left. Two weeks passed and no check. Called corporate and they told me that I didn't get a check because im in the system for in store credit. Gave her the run down on what happened and she told me that she would give my "request" to a receptionist to "review" for a refund and once approved it would be 5 weeks before I get my money back. That was strange but I said OK. I own my business email this evening to a thank you letter for my flooring purchase that reminded me to take before and after pictures of the work. Tried to call them as I am becoming frustrated but they are closed for the day. Can't wait to hear what the story is now. Will keep you updated. In the meantime, don't do business with someone that takes your cash and wants to refund you weeks later in form of a check.
Let me start by saying if I could add more stars to this rating I would! Rey's Carpet and Flooring do a lot more than the name. I had work on the outside of my home that needed repairs from painting, replacement of siding/other, wood rot around windows & other areas of home & trim work. Plus, a lot more stuff. Rey sent a little guy by the name of Eloy to work on my home. There are no words for how pleased we were with Eloy's dedication and workmanship. I have never seen a contractor/worker more dedicated than Eloy and his work ethics are impeccable! He worked all day until dark and even worked the weekends until the job was completed. He was like a Trojan horse and was unstoppable. He is very trustworthy too. Eloy loves what he does and it shows. The man was on a mission. We put a chair and a fan in the garage for him so that if he got too hot he could take a break; not that he took many. Rey checked in everyday to make sure we didn't need anything & was great as well.
great experience with them. had my floor done in a day and it looks fantastic. very affordable. they took the time to go over all my options and styles