Fayetteville, NC Auto Parts

They want the customer to leave the car during the day, they do not specify the wait time and are highly unprofessional with attitude once you get there. I would have loved to get a diagonostic on my car, but I will be taking it to Bob Mirars on yadkin. Yesterday I called around noon to ask for a diagnostic on my A/C... they told me it would be $89. Which I felt was fair, they also told me that money would go towards the labor if I decided to fix my a/c there, which was fair. I asked what time I could get it looked at and they said anytime so I asked what time they opened and said I'll bring it the next day, which was today. Today I got a different kind of customer service from them. I arrived at 8:02, there was one car in the parking lot. I then go inside and one person was leaving their car with them, no one in the waiting room. As I got to the counter I told the lady what I was there for, in a very snappy attitude she asked me if I was leaving my car there, I said no I was staying with my vehicle. She then said it would be 2 or more hours, and I asked if that was how long it would be before it would be done. She said no that was how long it would be before they even got to it, I asked for a definite time bc I would not be leaving my vehicle. She then went to the back and came back and told me it would be 1.5 hours before the mechanic saw it, I said okay I would wait and then she told me that it would be a couple hours or so after the 1.5 hours. So basically it would 1.5 plus 2 more hours for a diagnostic. I told her that when a customer calls, they should be very clear over the phone over what the mechanics expects in time, and how they want vehicles left for the day. She said she would have told me if she answered my call. Definitly sad about the service I got from them once I got there, especially after reading the reviews. And to think they just lost business from a customer and others who will most likely read this review.

Harrell,s is a great place for all vehicles. They did a great job on my F250 diesel and saved us a bundle on my wife’s Volvo. Wagon Hays almost got us but Harrell’s saved us a pretty penny. Thank You

I would NOT recommend this dealership. We purchased a used vehicle from them and after leaving we learned that they had not disclosed all of the previous history of the car. We purchased the car with the understanding that it had one owner, but in fact there was a second "owner" of vehicle that put wear, tear, and over a thousand miles on the car during a several months period that was omitted from our conversations. This practice is shady, questionably legal, and certainly deeply unprofessional. And when we brought it to their attention they had no desire to address our concerns, revalue the car, nor rectify the situation of lying to us. Not trustworthy or professional in anyway.

I took my car to 4 shops, including the dealer, and after spending $5309.86 my car continued to vibrate at highway speeds and make a clunking sound over bumps and slow turns. The dealer wanted another $8400 to replace the differential and rear subframe bushings, but a young lady at another shop on Yadkin suggested TG Autoneering. These guys are a godsend! It took 30 mins for them to tell me that the subframe was cracked and the bushings and differential were good. They removed the subframe, cleaned it up, took pictures, and repaired it for $890.00. My baby rides so good, I damn near cried. Every time I have relocated for the military, finding a barber and mechanic have been just as frustrating as finding a house, but praise be to God, I have my trifecta! If you have a BMW, and live within 50 miles of Fayetteville, don't waste your time and money taking it anywhere else.

They had my vehicle for 2 days after being told we would have it done and ready to pick up in one, by the end of first day no one calls so we do, I'm a disabled vet and rely on my vehicle and has a spouse that works with his car so getting there dropping and picking up is a deal itself, but by 4 we call they just getting it on lift and will have it before they close, they close no one calls. The next morning we call and we're told it is as getting looked at and would call in an hour to know when to pick up, 3 hours pass so we call and they say about an hour we'll know, 2 hours pass I call and manager or owner Tom got extremely rude and very ugly and said that they haven't gotten around to it yet and we keep calling them so come get out vehicle now and let the BMW dealership deal with it. Sooo pissed I could seriously throat punch that commie asshat. Do not EVER take your vehicle there no wonder there were 100 cars piled up in there, they don't do any work!!!!

This guy that owned the garage,Josh will make a verbal deal with you and the more the vehicle sits there,the price of the job goes up.He charges $95 an hour and has an attitude when you confront him about the job that was quoted.He wants as much money as he can get off a job,and won't give it to you in writing until it's time to pick it up.

Terrible customer service. Once you buy the car they don't lift a finger to help you even if you are leasing it. It's hard to reach anyone on the phone. I made them aware of issues and they failed to take care of them for me. Instead I was left to deal with the issues on my own. My experience with Chevy dealerships in other areas and Crown Ford here in Fayetteville far out class this dealership. My next vehicle will be purchased or leased at Crown Ford as they always go above and beyond for me and my family, yearsssss after our purchases with them even.

I went today with a friend to get service done to her car, I've never been treated so bad in my life. The manager and the employee we're so rude to us. The manager and I'm not even paraphrasing; the told me - "Ma'am shut up. This is between her and I" - mind you we weren't loud or disrespectful in any way. She was getting choked up because of her situation, so I tried to explain to him the problem and this is how he treated me. The entire experience was so bad, no one wanted to help. In all honesty, I was thinking about buying a car in the next 6 months, but with this type of treatment there's no way I'm buying from you guys. Your staff is disrespectful and rude. I rather deal with my cable company than these people. Disgusting I'm never coming here again, and I'm telling everyone I know. Not to buy anything or get services from you guys. No sir.

DO NOT BRING YOUR VEHICLE HERE! Came in for an oil change and after 2 hours complained, asked them to check tires. Come to find out they removed my tire took it apart couldn't fox it so threw it in the back of my truck and put my spare on. Since Chevy dealers don't have chevy silverado tires I now have to go find a decent shop open on the weekends. TERRIBLE PLACE AVOID AT ALL COSTS!

i was asked repeatedly to take down my review and since there is no way for me to delete it on here i am writing this until i meet my min character requirements.