Up front - RUDE, NOT customer friendly and unscrupulous! My girlfriend gave me a gift card from this place for Valentines Day of this year. As it turns out, the gift card has a 60 day expiration date? Like a coupon? In fact, the rude and completely uncooperative lady that explained this gift card expiration date policy to me on the phone literally used the word COUPON as her comparative example to this bought and paid for gift card. Wait, it gets better - she's the manager. Meanwhile, I wasn't available in any way, shape or form to use the gift card within the 60 days. When I asked to speak to the manager, she spoke over me stating "I AM the manager." After her rudely trying to justify stealing my girlfriend's hard earned money, remaining stern in this ridiculously unfriendly policy that absolutely affects the customer experience, I discontinued the conversation with this less than eloquently or even professionally spoken manager and left this comment. This won't be the only review left for this company. In this country, where capitalism is the economic system that we enjoy and has garnered so much in the way of innovation, there's no way this business model indefinitely sneaks under the radar.
I'm visiting from New York State and tried for the first time, it was an amazing experience, they're experts. The place is very clean and relaxing!!!
This is the most unprofessional business I have ever done business with. DO NOT get a membership here. They basically steal your money for months. They refused to cancel my membership for several months after I became unable to use it. Could not get a manager on the phone or to call me back. When I finally got a manager to contact my (by email no less, didn't even get the courtesy of a phone call) Shawna said my membership would finally be canceled bUT refused to refund the months of services they had stolen from me in the meantime. Their staff is unorganized, rude and unprofessional. I would NEVER recommend this place.
The hair dressers are fantastic. My bad experience was with one of the aestheticians. During an eye brow wax my skin below my right eye brow was torn. I ended up with a a nasty infection. After the eye brow the same aesthetician did my nails. Unfortunately she had double booked me and so she did the fastest gel manicure that I had ever seen. I could tell she was concerned about the "waiting" customer. In hindsight I should have walked out.
Yvonne is the most amazing colorist, my hair would be all gray if it were up to mother nature, Yvonne has matched my kids color for a very natural look. I love my hair when Yvonne does it she is the best.