Visionworks

Rude customer service and not very helpful. Walmart vision center is much better in their overall customer service

The employees were professional and polite and the doctor was great. They made sure we had the glasses we wanted and made helpful suggestions.

I would give this place a zero if I could. This place is horrible! Not only do they have rude and just plain mean customer service, they also do not make quality glasses. Went there to get glasses. The first pair were became so loose that they would fall off when bending over. This happened within three weeks of getting the glasses. After going there twice to get them fixed we found out that there was only one screw in one of the arms where there is supposed to be two. One of the managers "created" a screw by clipping a screw from a kit and making it fit. After a week we were back because the same problem was happening, because they were not actually fixed. They would have given us new frames but the style we just got a few weeks ago was no longer being sold by Visionworks. A different manager allowed us to choose a new pair of glasses in the same price range that we paid for the first frames. When we picked up the replacement pair the tech who makes sure that they fit right had the lens pop out in his hand and needed to pop it back in. Needless to say that a few weeks later the lens kept popping out and getting scratched. It is only one lens, therefore it is a defect in the glasses/lens. We have gone back several times to complain and get the lens set properly, but the lens keeps popping out after being "fixed". On the last and final attempt to get the lens problem fixed the manager informed us that we can't do anything else for you after we replace the lens. Her last words about it were you are on your own since you didn't buy a warranty......I guess she failed to remember that there has been a problem with the glasses since we first bought them.



Bottom line. DON'T BUY YOUR GLASSES HERE! They are RUDE, MEAN and DON'T STAND BEHIND THEIR PRODUCT.