Enterprise Rent-A-Car

I have to say that after reading so many negative reviews I was pleasantly surprised. Although the category of vehicle I originally reserved was not available (usually the case at other locations as well) I was not charged for the upgrade. I decided to wait for a vehicle in my class thinking it would serve my needs better; however, when it did not, they were extremely understanding and swapped everything over with no problem. Other than the wait time and the restroom needing to be cleaner, I think they are trying to serve their customers well.

I reserved a vehicle through enterprise.com. I was needing to take a trip to visit my father in the Hospital. The day of my reservation I get a voice. The voice mail said "Unfortunately we don't have a vehicle for you. We will give you a call if one comes available." Seriously? My father is on his death bed! I tried calling the local number. It would auto answer, then put you on hold for a minute, then it would hang up on you. VERY FRUSTRATING under the circumstances. I called the corporate customer service number. The rep was able to locate me a vehicle at one of their Enterprise locations in a town just north of where I am. The two towns run together and if you weren't from here you would think it's all one town. How come the Fayetteville location didn't try to be proactive and locate a vehicle from one of their other 3 locations in this area? They just were lazy and provided NO customer service. Whatever happened to going above and beyond to take care of a valued customer?

I have been a regular customer of this Enterprise location for many years and rent a car from them one to two times a month and never had any problem till today.

The manager treated me horrible and changed prices and his story no less than 5 times... Telling me that he was going to charge me for the full size car when I had a coupon for a free double upgrade. Then after I told him to charge me for that fee, he changed his story to " I said I could charge you" I don't know who he thinks he was fooling as I heard him say what he said.

Managers that can't take care of a regular customer over an extra 2 days rental charge and then threaten me with charging me more for a rental because he could, should not be a manager or for that matter be in the service business.

I will never rent from them again and will tell as many people as I can that they should use another car rental company whenever then need a car while in Fayetteville.