I have used this bank since it was formed. I used the Crossover branch until it’s wonderful manager retired after BOF was sold. Now I use the main bank on the square. Nancy Burns is the biggest asset BOF has. Exceptionally kind and considerate, she also has the skills to deal with complex financial issues. She helped my sister and me deal with family assets and also fixed some issues with my personal account. She is the best!!
Serving the Fayetteville Area.
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This branch used to be a pleasure to visit. The former manager was great and he kept everything and everyone in good working order. He retired when Bank of Fayetteville was sold. Yesterday I had business at the Crossover branch and it was very different. The woman who handled my inquiry barely glanced at me, and treated me like I was a criminal, not a customer. A youngish man (who at least introduced himself) stood in her office the whole time I was there...they needed two people to handle my request? I have been with the Bank of Fayetteville since it was founded, but I am leaving as soon as I can.
When I brought my coins in to deposit them, I was told that they do not have a coin counter so the girl handed me rolls and a manual coin counter and told me to count them myself.
This bank is a mess now since it was sold. Lots of account errors and this branch has the most unprofessional tellers ever. The one with the shaved head/light hair fart in front of me and said nothing. It stank so all the other clerks laughed and made a joke out of it. Disgusting.
The clerks are rude and do not give customer service. One teller farted in front of me (light hair/buzz cut) and they all laughed like 5 year olds. Plus it stank. I guess the jokes on me for having an account there. Founder John Lewis is turning over in his grave right now.
The teller with the light colored hair/crew cut farted loudly and all the clerks laughed. Disgusting and unprofessional. This isn't a local bank anymore and they don't care. I'm moving my money.
Very upset. The teller with the light colored hair/crew cut broke wind in front of me and said nothing. The other clerks laughed while I stood there having to smell the disgusting odor. Terrible service. This bank has gone to hell since it was sold. Not local anymore. They don't care and it shows.
The male clerk with light colored buzz cut farted as he was helping me. Disgusting. Did apologize or anything and it was horrible to have to stand there and smell it. The others just stood there and laughed. There was no branch manager there. These children need serious supervision.
Young male clerk with light colored buzzed off hair very very unprofessional. I was very upset to listen to all the male tellers(no females were there) say disrespectful things about bank customers after they left. Plus there were fast food cups sitting on the counter.
Found male teller with light buzzed hair very unprofessional. In fact I didn't appreciate hearing all the male tellers talking bad about customers after they left.