I have to say that after reading so many negative reviews I was pleasantly surprised. Although the category of vehicle I originally reserved was not available (usually the case at other locations as well) I was not charged for the upgrade. I decided to wait for a vehicle in my class thinking it would serve my needs better; however, when it did not, they were extremely understanding and swapped everything over with no problem. Other than the wait time and the restroom needing to be cleaner, I think they are trying to serve their customers well.
I reserved a vehicle through enterprise.com. I was needing to take a trip to visit my father in the Hospital. The day of my reservation I get a voice. The voice mail said "Unfortunately we don't have a vehicle for you. We will give you a call if one comes available." Seriously? My father is on his death bed! I tried calling the local number. It would auto answer, then put you on hold for a minute, then it would hang up on you. VERY FRUSTRATING under the circumstances. I called the corporate customer service number. The rep was able to locate me a vehicle at one of their Enterprise locations in a town just north of where I am. The two towns run together and if you weren't from here you would think it's all one town. How come the Fayetteville location didn't try to be proactive and locate a vehicle from one of their other 3 locations in this area? They just were lazy and provided NO customer service. Whatever happened to going above and beyond to take care of a valued customer?
I have been a regular customer of this Enterprise location for many years and rent a car from them one to two times a month and never had any problem till today.The manager treated me horrible and changed prices and his story no less than 5 times... Telling me that he was going to charge me for the full size car when I had a coupon for a free double upgrade. Then after I told him to charge me for that fee, he changed his story to " I said I could charge you" I don't know who he thinks he was fooling as I heard him say what he said. Managers that can't take care of a regular customer over an extra 2 days rental charge and then threaten me with charging me more for a rental because he could, should not be a manager or for that matter be in the service business. I will never rent from them again and will tell as many people as I can that they should use another car rental company whenever then need a car while in Fayetteville.
Excellent Customer Service. Fast and always clean cars. Always rent from Avis. Prices are competitive if not better than Enterpise. No restrictions on travelling where as Enterprise limits you to neighbouring states if you want unlimited mileage. This is a compare with full-size car rental.