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BBB Rating
A+
BBB Rating and Accreditation information may be delayed up to a week.
Hours

Regular Hours

Extra Phones

Fax: (585) 924-0209

Brands
fromm
Payment method
visa, discover, amex
Categories
Pet Boarding & Kennels, Dog & Cat Furnishings & Supplies, Pet Grooming, Pet Food, Pet Stores, Kennels, Pet Training, Dog Day Care, Dog Training
Other Information

Wheelchair Accessible: Yes

COUPONS & DEALS

No coupons available

Reviews

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Melinda K.

04/30/2017

Overall
Expertise
Facility
Service

I can not say enough positive things about Finger Lakes Pet Resort, especially Tricia Kennedy. My female standard poodle, Miss Yvette and I have been taking both group and private lessons with Trisha. When Miss Yvette first started, she was very shy and would not allow anyone to come close to her. Over the past 18 months Miss Yvette has gained confidence to a degree I never thought possible,
One of Trish's greatest gifts is the ability not only to recognize but appreciate the uniqueness of every dog she works with. I truly believe it is this trait that allowed her to progress Miss Yvette to where she is today.
I make sure that I recommend Finger Lakes Pet Resort, especially Trish to any dog owner I know, and in some instances overhear, stating that they need an outstanding trainer!

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Jessica A.

04/28/2017

Overall
Service

We are a busy young family in desperate need of dog training. Spoke with Mary about getting started as soon as possible. She suggested Tricia... so I spoke with her and scheduled an appointment. I left work early, drove home to change and get my dog and then drove 45 minutes back to Farmington to be on time (actually early) for our lesson... only to be told by the girl at the desk when I got inside that... "Tricia forgot to put the lesson on her calendar and she is already home." While they did offer to give me my next lesson for free... I would rather find a place that cares about their customers time and busy schedules. The best part of all of this is... I saw Tricia leaving as I had pulled in. At the time, I didn't think anything of it as I was 25 minutes early... I figured maybe she was taking a quick break and didn't want to bother her. So instead, I took my dog to the bathroom and then went inside... it had been maybe 10 minutes after Tricia left... but that is to much to ask of a person to come back and keep their commitment. Clearly if you choose to bring your dog here, you just need to be aware their time is much more valuable than yours.

Scott T.

02/23/2017

Overall

The owner is unfriendly and impossible to deal with. The staff is even scared of her. She would not return my messages after multiple emails and phone calls. We boarded our dog there, they forgot to give him his medication and yet we still went back...dumb! She refuses to refund us money that we prepaid for training, a really poor way to run a business!! Avoid this place at all costs.

Pete S.

09/12/2016

Overall
Facility

They did not offer any refund or accommodation. Typo in original submission. This is an update to my previous review. I can not recommend this place under any circumstances.

Kirsten S.

05/26/2016

Overall
Expertise
Facility
Service

I have a one year old husky who is great with other dogs and I figured that daycare would be great. I met with the daycare manager and was really excited about starting my pup on his "evaluation week." I have been called 3 times to reschedule (3 months from my original date to send my dog to daycare) . Granted there was a case of kennel cough so it needed to be safe for everyone an I understand that is out of their hands. But I had attempted many times to call the daycare manger and did not receive responses in a timely matter and had to call one time to confirm that he would start, and she told me "oh we cant have him come tomorrow" and provided me a date ONE MONTH later. So the day finally came that my dog could attend daycare. I watched the cameras and only saw him out for a few minutes in two days and received a call that my dog is "too rough" and instantly jammed expensive privatelessons down my throat. I instantly took him to CAMP BOW WOW and am SOO happy.my dog can ACTUALLY play

J R.

01/15/2016

Overall

Both of my dogs were attacked or injured within a two week time span. The staff is real nice but I don't want to take a chance with my dog's health. they mean too much to me and apparently it doesn't mean that much to the owners-- never heard from any of them after my vet visit! Stay away!

Christina P.

10/14/2015

Overall

Our dogs Athena & Zeus have been there twice; first boarding experience when we picked them up they were covered in pee without explanation. We discussed with the owner and decided to give them another shot as they were close by for our boarding needs. Second time- our dogs both smelled like pee again and Zeus had a piece of his ear missing. There was blood all over our car from the second we picked him up. Despite numerous attempts to find out what happened within the staff nobody was ever able to tell us what happened. They did not issue a refund. I had this review on their facebook page as well but now they have disabled reviews so I will share them here.

mishheljane2o

10/05/2012

Overall
I love my dog very much and lo...

I love my dog very much and love to stay with him most of the time. But due to some official tours I have to left my dog in care of neighbors. Some time it becomes difficult when my neighbors are also out of town. Then I found Boom towne which sort out my problem. Now I can left my dog to this daycare without having any issue as they take care of my dog, feed good and also trained my dog in multiple games.

sharonyoung

09/20/2012

Overall
This is a place which took car...

This is a place which took care of my dog in such a well managed way. I must say I feel free in office because of Boom Towne Canine Campus reason being they care my dog just like I do.

intheknows

09/16/2012

Overall
We Love Love Love Boom Towne! ...

We Love Love Love Boom Towne! Our Dogs Love coming here for Daycare, and we really like the ability to see them on their Internet Cameras! We just started Flyball & agility training, so far so good, and our lil guys are having a blast! Artificial turf outdoors & Your dogs equals Clean Dogs and Happy Owner!!

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