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Extra Phones

Primary Phone: (505) 436-1093

Phone: (505) 716-4516

Phone: (505) 436-1093

Categories
Storage Household & Commercial, Self Storage, Business Documents & Records-Storage & Management, Recreational Vehicles & Campers-Storage

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brianfromaz

09/17/2012

Overall
First off...They only except c...

First off...They only except checks and cash, they dont tell you that over the phone so be prepared. Initially the lady#1(owner) was polite and informative. I went in there a week before the end of August, so lady#1 prorated the rent for that month. I opted to pay for september 1st on September 1st, meanwhile I still had my agreement with me and needed to get it to them. I recieved a phone call asking when I could get that to them, I said end of week by latest. While on the phone the lady#1 about getting the agreement in she told me that the second month was free, I guess lady#1 forgot when I spoke with her the first time that I would only need the unit until end of september. Now, while on the phone I thought well if they are giving me the next month for free why not ask if we can just do halve rent for september and I can give them the unit back then. She told me that they dont typically do that, I asked her why? She said thats the way they have always done it because its conveient for (THEM), and she would ask the owner and get back to me. I also asked during that conversation why do you pro rate in but not on the way out. She said thats just the way (WE) do it...So I said ok. I waited a day for her to call me back and nothing, I called them back and got lady#2(assistant) I told her that Lady#1 was going to ask the owner if we could split september's rent. She said that she would give lady#1 the message. A week went by and I never heard anything. Another week went by, and thats where I take some blame because I should have called to follow up. I will say though if I was running the business I would have called to ask what may be going on? Regardless that weekend I went to get something out of storage and I had green lock on my unit. She never called back to tell whether she could or couldnt do the split, and instead of calling me to say she was or wasnt she locked my unit without calling me. Today, 09/17/12 I called in and asked why there was a green lock on my unit. She said because I didnt pay, I said I was waiting on call back from you? You said you were gonna call me about the split lady#2 said she would have you(lady#1) call me and no one did. She admited that she got the message and opted to handle it like this. She denied ever telling me that she was going to check with the owner, she said she was the owner and that I have short term memory. She was defensive and flustered and took ZERO blame and showed no empathy for the situation. Customer service 101 tells me the customer is always right, even when there are wrong. In this case I was in the right, and was still treated poorly. Why would I make this up folks, and I'm the customer I thought? So I went in today to pay the 40 now that I know she wasnt going to split it, and when I went in to pay she also hit me with a 10 dollar late fee. She said In all my years through all my customers your the first to ask me why we prorate in but not out, and if you could split the one month up. I replied then your customers arent paying enough attention. Lady#1 handled this horribly, lady#2 relayed my message incorrectly. Probably because she didnt write the message down instead she told lad#1 what she could recollect. There communication and organization skill are extremely low I would not recommend this storage company. There are plenty of other options in the Farmington, NM area. I might read the reviews before you pick one though.((Note: she did eventually proprate me out, but what does it matter she hit me with a $10 fee? none.))

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