Thornton & Grooms
24565 Hallwood Ct, Farmington, MI 48335
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I have used them several times. The last time was disappointing. I had some contaminated water in my basement, from an old, cracked main soil pipe. They first thought it was a bad wax seal (from a high pressure toilet they'd put in one year previously.) They replaced the seal (but also did Not seat the toilet properly) so that it rocked back and forth. Then they correctly said that the pipe was cracked. They quoted a High price to replace it, and said they'd need to dig out two bushes in the back yard with a Ditch Witch. So I got a second opinion from the Nelson Brothers. Older, Salt-of-the-Earth guy. He did the work for half the T&G price, fixed the toilet for free, and used a shovel out back (so that no bushes were destroyed.)
OH...and T&G had my negative Yelp! review removed after responding that they wanted to "Make things right." Too Late for that. And, YES, I prefer to review anonymously. That is what the Internet is FOR.
Boo, Hiss, to Thornton AND Yelp.
I had a problem with my furnace on Saturday morning. After I called Thornton & Grooms, the technician - Adam Whitney, arrived within 20 minutes. He was very courteous, friendly, and, most importantly, very knowledgeable and professional. It did not take long for him to find a problem and fix it. Service was fast, end result - excellent, and pricing - very reasonable. When you experiencing a problem, you just can't wish more! I will gladly recommend Mr. Adam Whitney to my family and friends.
Thornton & Grooms is a great company. The technicians, especially Adam Whitney, are knowledgable, courteous, friendly, considerate, clean, and thorough. We have been customers for about 5 years now and within the last year upgraded our furnace and added central air. We are very satisfied with the workmanship and quality. I often recommend them to neighbors/friends.
Techs were straightforward, professional and knowledgeable. They took their time and were thorough. Did not try to sell us something we did not need. Clearly explained things and the services offered made sense based upon the problem at hand. After a prior negative experience with another plumbing outfit, it was refreshing to feel like we were being treated honestly.
Only downside was the expense...seemed a bit high. Still, overall a positive experience due to how we were treated by the techs.
Great to work with, you always know you're getting solid expertise and good service. Brian M has covered my A/C review several times as part of the annual Comfort Protection Plan review, and when there are issues he always provides several alternatives, well explained, and covering various price points. You can always count on the T&G team being experts in their field.