24400 Drake Rd, Farmington Hills, MI 48335
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You know that slogan "We'll pick you up" that Enterprise so proudly uses? Well, that does not apply to the location at 24400 Drake Road in Farmington Hills, Michigan. They REFUSED to pick me up even though I live only 2.7 miles away! I had to wait for a friend to go with me to the location since I could not drive a rental car and my own car at the same time. If this location actually adhered to the "We'll pick up you" slogan, I would not have been inconvenienced.
When I went into the office, there was a disorganized crowd of people waiting. The staff was not overly friendly and seemed to be stressed or just did not care! After a lengthy wait, I finally was able to rent the car.
When I was ready to return the rental, I called and asked if someone would pick me up since I would need a ride home. Again, I was told NO! Twice this location failed to live up to the slogan of "We'll pick you up." The irony here is that years ago Enterprise actually sued Hertz to stop them from using this slogan.
DO NOT USE THE 24400 Drake Road, Farmington Hills, MI Enterprise Rent-A-Car location if you need a ride because they will not pick you up!
NOTE: Please read my second review of a different Enterprise location that is a continuation of this review.