I have NEVER taken the time to write a review before; however, my experience with Betsy's Bridal was so atrocious that I think it is necessary as I would hate for anyone else to have to experience this. I ordered my wedding dress from her 11 months in advance. I was told it would arrive at the beginning of July. Once it got to August, and there was still no dress, I became concerned. We had already paid for over half of the dress. In trying to get my questions answered, it became very apparent that the dress was never ordered or that Betsy's did not have money to pay for the dress upon its delivery, so they were holding off. Regardless, Betsy was BEYOND rude to me. The staff would lie and say Betsy was not at the store when I would ask to speak with her, when in actuality, she was. Another bridal store was kind enough to make some phone calls to track down my dress, when at that time, the place where it was being help warned Betsy that this case was under investigation. It wasn't until then that she had my dress delivered. She was so rude during every interaction I had with her. The stress that this caused and the time and effort that had to be put forth just to get my wedding dress that was paid for was completely uncalled for. NEVER NEVER NEVER order a dress from her. In fact, don't even look here because it is not a friendly environment and the shop smells so bad like cigarette smoke that you feel like you are at a casino. My experience at Betsy's Bridal was a complete and utter NIGHTMARE. Her lack of organization and professionalism left very little time for me to get alterations done before my wedding. I can not comprehend how this place is still in business.
34365 Plymouth RdLivonia, MI 48150
From Business: We Specialize in Same Day Service!-We Create, Fit, Alter & Sell Wedding Gowns, Bridesmaid Dresses, Formal Wear, & Suits of All Types-We do Custom work!-Also Embro…