Odessa Builders

Highly recommend!! Purchased storm doors from Home Depot. Odessa builders was contracted to measure & install doors. Antonio arrived on time, was polite, efficient & courteous. Would not hesitate to recommend this company.

WOULD NEVER RECOMEND. They are contracted with Home Depot West Hartford. They have no showed at least 4 times with no phone call. Never told me parts were missing from Home Depot. Door installation & its been months incompetent F rating customer service will report to BBB they should never be used not trust worthy. Use anyone but home depot or Odessa. Horrendous customer service, no regard for client or time wasted ZERO culpability NEVER use ODESSA F - minus rating requires a star to submit they deserve negative stars

I paid Home Depot to have a quote done for a front door entry replacement at my house, and Odessa Builders were the contractors that contacted me who would be coming out to do the quote. We made a date, and then that morning they called me to cancel because the "guy had a personal matter to deal with" and so we had to reschedule. Then on the rescheduled day, we were 1.5 hours into my 2 hour window and I hadn't heard from them, so I called the main office and the receptionist called the guy to check in and see where he was. She then says he was on an install job that was running long and he wasn't going to be out to my house until much later. Whatever. So I wait... 2 hours go by, then 3, then I finally give up knowing this guy isn't coming out to my house. So Odessa blew me off completely, and here I am the next day and I STILL haven't even heard from them. I already called Home Depot, cancelled the quotation and got a refund... I am going with Lowe's now and Home Depot's corporate office will be hearing from me. Steer clear of Odessa, they are clearly inept at customer service so I can't even imagine what their installation / labor ethic is like.

I bought a storm door over a month ago from Home Depot, Odessa called and said they could put it in on Dec. 24 and would call on the 23rd to confirm. I took a day off from work those 2 days to make sure I was available. Apparently they called on the 22nd when nobody was home and they never returned another call. Now they won`t be open until next Monday and Im supposed to wait??? I would never recommend this company they have been unreliable. I`m returning the product and getting my money back and will go to Lowe`s across the street, they said they would have it in the next day, with a discount!!!!!

My experience were just the opposite of the other review. I bought a storm door from Home Depot just before the Holidays. A guy drove by our house a couple of days later and took measurements of our door.



On January 2 I called Odessa about doing the install. They already had all the paperwork and were able to schedule it for the very next day(!). They showed up in the time window and the install went off without a hitch. No issues.

I have been waiting for two months to have a door installed. I bought a door at Home Depot and Odessa builders is one of the contractors they deal with. After playing phone tag and not returning my messages Odessa finally sent a guy out to measure the opening. The guy they sent measured the opening wrong and ordered the wrong size door. Finally they sent another guy to install the door. When he arrived, right off the bat he told us he couldn't install the door because it would not fit. Odessa got a hold of the first guy and he was adamant that he measured the opening right, he didn't and tried modifying the door and in the process ruined it. Now I have to order a new door and who knows when it will get installed? I f you need some work done on your house don't call these people and if Home Depot tells you they will call them, tell Home Depot you want someone else. Odessa Builders make reputable contractors look bad.