Stay far away from them! If I could give them a negative score, I would. Aside from my fantastic salesman, this dealership has given me nothing but the runaround. I leased a new Nissan Rouge from them in July and am still without a license plate (it's December now). I also had to go in 5 times to just get the financial paperwork done - it's worth pointing out that every time I went in, they inquired into my credit. They also failed to properly transfer my old car they took ownership of as I was contacted by a credit agency and then also received a delinquent payment notice 3 months after the transfer. On top of all that, Nissan also failed to clean my old car out before selling it. I found this out when the new owner contacted me saying she had my personal information. I have now been into the dealership 11 times in 6 months, have seen a 100 point drop in my credit (5 inquires and delinquent payment notices from Toyota) and still don't have a resolution. It's also worth mentioning that I will have to make my 12 visit in 15 days as my monthly temporary license plate will expire. Unless you want to become a permanent fixture in their office or love watching your credit score decline, stay far away!
I had a fairly standard purchase experience at this dealership, but the troubles began once I tried to engage their 'service' department. On the surface, they seem to be capable, and even busy enough to imply success, but time after time that facade was proven a lie as I brought my Leaf in for required maintenance or a Recall Notice. The first service visit I made resulted in an incredibly long wait for a simple software update, and when I got the vehicle home, I realized they had gouged the front driver-side quarter panel deep enough to dent the metal and remove the paint. The service manager (Jeff, I believe) was standoffish when I reported the issue, but eventually capitulated and had me bring the vehicle in for repair. I was not happy that they would only loan me an ICE vehicle for the duration of the body work on my Leaf, but I suppose that is a typical failing on the part of most dealerships, and not an act of deliberate malice here. The next fiasco revolved around trying to bring the Leaf in for a emergency Recall Notice for the Occupant Safety Control software. When I initially brought the vehicle in, I was left waiting for someone to greet me and take the vehicle while several other customers were met and new ones came in. Eventually, Jeff came out and performed a visual inspection for damage (understandable considering the previous problem) without so much as a perfunctory greeting. I felt like I was being treated with hostility for their previous failure! But wait, it gets worse! After this update was finally complete, I noticed that the airbag warning alerts would blink the entire time the vehicle was in use. When I called to report this, and ask if it was the expected behavior, they admitted it was not and scheduled a return visit that Saturday. I show up, Saturday morning at 8:15 AM and the Service Assistant tells me that there is only one Leaf technician, and he won't be there all weekend. I decided to leave and reschedule the appointment, rather than take another ICE loaner, and this time I made sure to explain to the appointment assistant that I wanted verification that the technician would be present this time. It took another two days for a supervisor to call me back to reschedule this appointment with verification, which I found excessive. Eventually, though, the appointed time rolled around and I brought the vehicle in (again...) with the tender hope that this time it would be done right. Fortunately, it was discovered quickly that a system reboot solved the notification light problem and I was back on the road in less than two hours. All of this would be mostly excusable for the general state of customer service in the automobile industry (and rate maybe as much as three stars) if it weren't for the icing on this particular fecal cake; I just received a call from the same supervisor who made the last (and, indeed, final) appointment and this individual had the temerity to ask me to find another dealership if I was unhappy with Autonation Dallas. Well, I intend to do just that - but I thought other prospective buyers of Nissan products might want a heads up before they fell into this dealership's clutches.