Absolute unprofessional lot... they charged me a huge amount on pretext of smell when we rarely used it during the exit. The exit walk-through went without any complains and I was assured of getting my full deposit back( the walk-through person said the apartment was spotless and smelled good). I felt cheated when I received the invoice saying they had odor in the apartment when it clearly showed that they were getting their old, defunct apartment renovated at the cost of exiting tenants. Beware of these swindlers who , despite being in a prime location, gun down people at the exit.
The apartments are just fine, the building was kept clean, and the underground parking was very nice. However, the three ladies in the office downstairs are VERY hard to deal with. L*****, D**, and S*** are inconsistent in agreements made. ALWAYS get EVERYTHING they agree to or promise, in writing. We made that mistake. Several verbal agreements we made at first, never written and signed, they failed to follow through with. When asked about these agreements for certain "amenities", they told us they never said or agreed to them. Did not hear a lot of tenant noise while living here, grounds were nicely kept up, and neighborhood was great. However, dealing with disrespectful management negated all of those nice things. Maintenance was very slow, and not always correct the first time they fixed something. Our dishwasher had to be worked on twice. There was also a light in one of the main entrances that was not only broken(broken lightbulb), but stayed that way for over 4 weeks, not safe.
I moved in October 1, and couldn't be more pleased. The manager and caretakers go the extra mile to make sure everything is clean and in order, with the bonus of nicely decorated for the holidays! I plan to stay here for a very long time.
Terrible place to live. Management is nothing but liers. They will tell you your getting your deposit back then take it back and say you OWE them money once they have your new address. They will tell you it was a mistake, but it was entirely their fault they lied. Will never recommend to anyone.
I stayed in Westwillow wood for the last 3 years. This is one of the best apartment in the westacres area. Very neat and Clean. The Property owners stay in the building and are easily accessible. On a personal note they are very easy to work with. The maintenance of the complex is great. Snow removal is done ASAP. Never got late in the morning due to snow removal. Will recommend this place to everyone.
This has been a wonderful place to live at. I just recently moved out and I have nothing but good things to say. The staff was attentive.. They are picky on checkouts but they are also fair! Great place to rent from!
It is one of the newest buildings in the West Acres area, and is easily one of the nicest (considering other apartments in the area). Property owner/manager lives in the building, so they are very accessible and responsive to residents' needs. Free TV (local/basic channels at least). Parking can be scarce at times, but 2-stall garages are included with the apartment. I'd recommend this apartment to anyone looking for a modern/recently constructed apartment that isn't on the outskirts of town.