We had reserved a compact car, but when we got there requested a 4-wheel drive vehicle. They accommodated the request. They did not give us a map of the car rental parking lot, and the different rental lots are not well marked, so we wondered around pulling our luggage through the snow in near zero temps until we found our car. It came with an ice scraper & snow brush, which was nice. When driving in reverse, the brakes squealed. Only one of the key fobs worked, so we marked the good one with a rubber band. After a couple days, the windshield wiper fluid seemed empty (or frozen). We mentioned the brakes, fob, and fluid upon returning the vehicle. The rep responded he assumed it was the weather, which made it sound like he wasn't planning on reporting our concerns.
I get a rental car almost every week but the men I deal with at the Fargo location are the best by far very attentive towards my wants and needs.
I ordered a full size SUV so I could take my wife, 2 adult children and my 80+ year old parents to a nieces wedding. When I arrived to pick up my vehicle I was told that there was no full size SUV available. As a result my family had to hold their luggage in their laps on the trip to the wedding.
Flew into Fargo/Moorhead late on Friday, July 1st. The customer service rep was quick and got us going on our way. The price was great and the car was clean and great for the price. Thank you ENTERPRISE!!
Very pleased with the quality of car selection and cleanliness of the car. Both gentlemen who were working the counter were courteous, pleasant, and helpful. A good experience.
My experience with Enterprise car rentals was phenomenal! They were accommodating, helpful and friendly. I definitely will rent from them again!
Very friendly and helpful staff, easy to deal with and they worked hard to make everything easy and a wonderful experience. Will definitely use again when I need a vehicle rental.
The desk clerk was extremely pleasant, upbeat and helpful. The rental was very easy, the car right outside the door
Great service and reasonably priced. Were very accommodating and flexible with my changing schedule.
I had a mixed experience with this Enterprise location; I primarily use Hertz, but in this case I needed a full-size pick-up truck, and Enterprise was the only place in town explicitly offering one on their website (others might have also been willing to accommodate). The staff were very cordial and professional, but when I called, the only person on the clock was the intern. He was very capable, but I felt bad for him and was put on a moderate-length hold while he helped a customer at the counter. I was definitely treated like a valued customer as I was happily accommodated for, and the rental rate was very reasonable, but the rental vehicle itself was disappointing.Every time I rent from a company other than Hertz, I'm reminded that "there's Hertz and there's 'not exactly'" (but you do PAY for them accordingly). The pick-up truck's windshield had a giant horizontal crack that stretched nearly its entire width, and was just below my eye-level! I was shocked by this, because I'm certain that it would have earned a citation from the police if they had noticed it. The windshield also sported numerous rock chips, including one spider-webbed one the size of a plum. It had over 56,000 miles on it, damage to the body, and was filthy inside (mostly in the back seating area and under the front seats). The fuel level was also only at 3/4 full, so I had the added challenge of filling it to that point for the return. With Hertz, the tank is always full and the interior thoroughly detailed.Ultimately, Enterprise succeeded in helping me get where I needed to go and do what I needed to do without much trouble, so I rated them accordingly.