HORRIBLE. Zero stars is not an option. It is only 2 1/2 hours to St. Cloud. My wife's chair broke on Sunday night in the full tilt position. She is now trapped in her wheel chair until Monday morning. We spent 6 hours to evaluate the problem. Parts need to be ordered. In the end we were told "We can't have your wife coming into the store. This is a business and we need the evaluation room". The repair will cost about $4,000. They claimed that she dripped urine (it did not happen) while waiting 2 hours for documentation to be found in computerized file. It takes 30 seconds if we get the correct person. Never again will we patronize this place. Even this repair will be done in St. Cloud. Go to Sanford and see for yourself, if you really want to be abused. Look at the other customers faces, their expressions can tell you all you need to know. RUN! FAR, FAR, AWAY! They are in a league of their own, the worst. I don't recall ever being so humiliated. HORRIBLE.p.s. This is not my only subpar experience with SHCA.
2801 University Dr SFargo, ND 58103
Horrible customer service ...if I can figure out a way to switch to another Dr for CPAP supplies without having to do another expensive overnight visit I will. I The womens part is even more unfriendly !! Sent my husband there to pick up supplies and he came back and said are they always that bad!!
Customer service is awful. Took an electric scooter in to be repaired and was quoted over $400. My son took a look at it and repaired it in less than 2 minutes. A bolt was completely loose. Then visited to get a custom wheelchair. The rep said, "The people who do that are only here from 9 to 5, but they like to go home early, so if you don't get here by 4:30 they will have already left. One of the most unfriendly places I have done business with. Don't expect to have anyone go an extra inch to help you.
Do Not ever go to this place! They are the worst clinic ever. They do not care about there patients, and in fact they infect people with diseases. I have just been shown a video of a nurse reusing a needle at this location. The whole place is filled with crabby old ladies who literally have no idea what they are doing in the medical profession. They work for the government and report all if your records and anything you have to the CDC. Unlike a regular hospital. Please for the love of god someone shut this place down.
Essentia Health in Fargo and West Fargo clinic are dishonest . They submitted false information to my insurance so I had to pay money out of my pocket that my insurance should have paid if submitted correctly. The doctor submitted false information about my medical information to my insurance company. They later had to correct it after I caught the false information submitted. They corrected part of the false information but not all of it causing my insurance to not pay all the bill as they should have if the false information would have been submitted correctly. Do not trust Dr Craig Kuhlmann he is a liar and a crook. More interested in inflating your bill than in your health. I switched to Sanford Health. These people are honest and get things right so you don't have to fight with your insurance company. I would NOT recommend Essentia Health to anyone
Stay FAR AWAY!!! Get your medical devices ANYWHERE but here! They treated my elderly father horribly, double-billed him for devices we RETURNED and still will not refund his money. They have lied over and over again thinking that at his age he'd never remember what he was told. If you must do business with this company (why would you!?) make sure you have everything in writing - EVERYTHING. Actually, I highly suggest recording every time you must speak with them - in person, on the phone, etc. Keep all correspondence. If they tell you something is returnable, have them write it down and sign it. These people are out to take money. Oh, and the devices my dad wanted? They charged him $400 when I went and got what he wanted for $35 at Scheel's. EXTREMELY high prices. HORRIBLE service (higher up, the ladies at the front desks are nice, but don't do much). STAY AWAY.