Customer service at this place the last few months has really gotten horrible. Looks like there is a new crew here now. Not customer friendly at all. Takes a really long time to pick up your vehicle and to return. Corporate office really need to train this crew. One if the worst enterprise office I have ever rented from. The previous crew members were very courteous and service was fast and they apologized when they had you wait. Not this crew. Their attitude is more like they treat you like they are doing you a favor by renting to you. I will ave been renting here for the past 3 years, but I am going to take my business to another, not that I think any crew members there would care anyway. SMH
I needed a loan after a car accident. I borrowed an elantra. The staff was so fantastic and professional. They made a very stressful situation bearable. Thanks guys. :)
What a great experience. Fast and friendly service from pickup to drop off. The staff is professional & enthusiast about customer service. Car reservation is always as requested & vehicles are impeccably clean. Great management, I Would definitely recommend this location.
Very dissatisfied with the Fall River Enterprise, after renting from the Gardner Ma Enterprise rent a car for 20 years and them always working with me in all situations. Fall River customer service was a let down. I felt they lied to me about cost and when I was in a bind with a return time because of a medical issue they were unforgiving and rude. I will not use them again! I'd rather ride a bike. Thanks for nothing!
Heavy turnover of most of the employees at the Fall River, MA branch but they all seem to be good people. Two areas that should be improved if customers are truly the priority...1) Customers should not have to leave the establishment with a vehicle with only a 1/4 of fuel in the tank. The last thing a customer should be concerned with is taking a car to a gas station shortly after renting it. All cars should have at least a 1/2 tank of gas in them before a customer drives away.2) Better attention to overall interior car cleanliness. Take a little extra time to not only vacuum the inside of the vehicle but to also wipe down the dashboard, interior doors (certainly if mud is caked-on or some substance is smeared on dash/doors), etc.. Maybe add a simple fresh-scented air freshener for each time a car is rented too. Presentation can - and usually does - go a long way.
nice cars nice people excellant service