I was looking for a gown. Lots of choice, very reasonable prizes, friendly customer service, but...many dresses were torn (ok, could have been fixed) and the ladies who helped me said that I would look great, pretty, amazing - you name it - in every dress even I looked terrible in it. It had helped, if the customer service would have been more honest!!! Luckily, I know what I need and had some relatives with me. They customer service should be the experts, but I had to tell them what is good for me. My body shape isn't difficult (5'9" and 145 lb.). So, after 15 dresses I left without one. I was really willing and fitted everything they gave me.
Jackie was very nice and helped ease my stress!
I was in a pinch and needed to rent a suit within a 24 hour period. I was in PA scheduled to be in MA the next day. When I got there, Bernie and Bobby came through and had me fitted and out the door with a suit within an hour. I tried to tip them and they would absolutely not accept a thing. They were very polite and courteous and did all they could to accomodate me. They were lifesavers!