Car-X Tire & Auto
5409 N Illinois St, Fairview Heights, IL 62208
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went in today to get an a/c compressor replaced on my car. the repair went fine but i noticed where i was charged for $35 in shop fees, which for those that don't know, is for rags, soap, etc (which they maintain as a cost of doing business). after refusing to remove it, i informed them i had a $20 off 100 any service which they also refused to honor as i brought in my own a/c compressor. they seemed pretty offended that i brought my own part as i assumed they would pull these tricks.
while there, they also wanted another lady to pay 200 to top off her freon, and also replaced a clutch cable for another lady whose clutch gave out within 20 minutes of leaving the store. We all hear these types of stories. unlucky, i got to witness 3 in 2 hours. do not use them and if you hear "we recommend......" please run.
I have taken my car to this CarX regularly over the last few years. They have always been helpful in keeping my car maintained.
Recently, I noticed an oil leak and called them on a Saturday about 15 mins before they were closing. Neil told me they would wait for me, to come on in. I got there and they checked it and reassured me it was small and would be OK until I could get it fixed on Monday. I appreciated their willingness to stay open and make sure my car was OK to drive. That's GREAT service! Obviously, I took it to them on Monday and it was repaired, within a reasonable amount of time and expense.
CarX takes very good care of my car. Bobby is the manager now and he's very thorough in explaining what needs to be done and giving me pricing on all the work. I don't feel pressured to purchase services I don't need (or need right then), they explain what's going on with my car, what services they see I need coming up and I really don't feel like I've been taken advantage of with pricing. It's all been a very positive experience!
I would highly recommend this CarX to anyone needing car service. Thanks guys!
I recently went to car-x auto service for some service. I was greated by Neil Cook the store maniger the technicians were cleaning the shop 1st thing in the morning, it's nice to see a shop that is clean. They took my keys and explained to me what was going to be done and showed me everything. I'm a woman and I don't really know anything about cars. Neil explained how the brakes work and why I needed to get them repaired. I've never had an experence like this. This is a shop that I will tell all my friends and family about. They are honest and tell you what it really needs and don't try to sell you everything. If you don't understand they try to explain it so you do. I'm very happy with the service and the exprenience I had at car-x.
Look foward to doing business with this shop in the future