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Business Description
With corporate headquarters located in Richfield, Minn., Best Buy is a leading specialty retailer of consumer electronics in the United States and Canada. The company started operations as a retail store in 1966 and was called Sound of Music. It changed its name to Best Buy in 1983. Best Buy s range of products includes digital and video cameras, computers, computer software, video games, music systems, DVDs and mobile phones. The company offers products of various brands that include Sony, Toshiba, Apple, Philips and Hewlett-Packard. It also offers home appliances, including washing machines, dryers, dishwashers, microwaves and refrigerators. Best Buy provides various shipping and delivery options. The company operates more than 700 stores and maintains a location in Fairview Heights, Ill.
Hours

Regular Hours

Extra Phones

1-888-BEST BUY: (888) 237-8289

Brands
AT&T, Acer, Alpha, Alpine, American DJ, Amp'd Mobile, Apple, Asus, Ati, Best Case, Blackberry, Blackbird, Bluelife, Bose, Boston Acoustics, Bush, Canon, Case Logic, Casio, Cingular, Cobra, Compaq Presario, Creative Labs, Dialogue, Digimax, Digital Blue, Digiwalker, Dirt Devil, Discovery, Disney, Durabook, Dynex, Dyson, Eavinu, Electrolux, Electronics, Emachines, Energizer, Epson, Etrex, Eureka, Everex, Fellowes, Firefly Mobile, Flybook, Forerunner, Freepulse, Frigidaire, Fuji, Fusic, Garmin, Gateway, Gn Netcom, Hannspree, Hasbrolava, Hewlett Packard, Hoover, Hp, Hunter, Imac, Init, Insignia Sport, Intel, Ipod Shuffle, Jabra, Japanese Victor Corporation, Jbl, Just Wi, Klipsch, Macintosh, Maytag, Sony, Whirlpool, apple, at&t, ipad, iphone, refrigerators, samsung, sprint, verizon
Payment method
master card, visa, all major credit cards, company card, diners club, paypal, amex, discover
Location
Marketplace Shopping
Categories
Major Appliances, Consumer Electronics, Computer & Equipment Dealers, Automobile Radios & Stereo Systems, Television & Radio Stores, Cellular Telephone Equipment & Supplies, Computer Printers & Supplies, Office Equipment & Supplies, Home Theater Systems
Other Information

Parking: Lot, Private

Wheelchair Accessible: Yes

Price Range : Average

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Reviews

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Sherri L.

01/06/2017

Overall
Selection
Service

I have bought all of my appliances from this location in the last year. I ordered a new range last week and I can't seem today to get the delivery time a bit more pinned down. I was originally told 8 to 12, 1.6.2017. I emailed the Manager, Dan, last week, to just find out he had left his position. Since I did not hear back from Dan by email, I called yesterday and again about the scheduled time of 8 - 12pm, today, 1.6.2017, but I own my business and I have clients that I need to take care of today as well and I explained that to BBuy. The lady that I spoke to yesterday said the delivery crew has been running behind, so I asked if I could be one of the first since I am just getting a range since I have to work at 1pm on 1.6.2017. She said she put the note in there, it is now 11am, 1.6.2017, and still nothing. I just called BB in Fairview Hts, IL, and spoke to Brian, and he did not seem as though he cared and said he would have to call the warehouse, I know that is in Earth City, MO, I have dealt with them previously. The delivery team is suppose to call prior to delivery, no calls. Brian said he would call and get back to me, he did not seem like that would be soon, so I asked him, can that be kind of quickly and explained my urgency since I have to make a business call for an hour today at 1pm, Brian said, "well, when I can get a hold of someone in the warehouse and find something out, I will call you back." I am afraid this will have to be last purchase from them, lack of customer service and interest. Brian just called back and said, I was 5th in the lineup for delivery, it is now 11:05am, and he said called dispatch, and they don't know where the delivery team is.. he seemed like he could care less... how sad...

Wm C.

07/27/2016

Overall
Selection
Service

Best Buy/ Worst Service. Wake up people; their rating is only 2 stars! Why would you ever do business here? We learned the hard way.
Spent $1000 for a new high-end dishwasher and microwave. We were all prepared to buy one brand when the young (does it seem like this place is run by kids?) sales person steered us to another. Told us it was better quality, less price, and his supervisor owned the same appliance and loved it. OK, sold.
Our kitchen was being renovated so we didn't actually get the appliances hooked up until 1 month after purchasing those items. Right away noticed several issues with the dishwasher. After 2 weeks of using it, I decided it was a piece of junk. Called the store and asked them about a refund or exchange. Was told that wouldn't happen after 15 days. What? You only stand behind the things you sell for a mere 15 days? Manager wouldn't even come to the phone; put me on hold for 15 minutes and then another "kid" told me I was out of luck.

Joanne U.

03/14/2014

Overall

I will never buy anything from this Best Buy again. They don't honor their extended warranties and give you the run around again and again. Would never recommend this store. Go to Carbondale -- better Geek Squad there.

mw3hic4

12/23/2013

Overall
Attitude of sales person

Poor attitude. She wanted to correct the question that I asked with a different question. Just answer the question!

SilverSquid

12/04/2011

Provided by Citysearch - 
Overall
Don't waste your time-- Go to the Best Buy in Edwardsville.

I had a terrible experience at this location involving the manager named Chrissy.

She refused to help me and acted as though I was not right there in front of her. She made me feel subhuman and a lot of my time was wasted because of her.

I ended up driving to the location in Edwardsville to receive assistance. I strongly suggest you do the same.

The Fairview Heights Best Buy a disappointment.

joem234

06/22/2010

Overall
booo

this particular best buy has the worst customer service ever. One of there managers was extremely rude to my family and upon being confronted about it he removed his name tag. i have talked to many people who have had the same experience with a matching description of the man.

I WILL NEVER SHOP HERE AGAIN!

Tracey C.

12/06/2007

Overall
best buy

Typical prices, staff is friendly but dont always have answers. Several times I have went there looking for something advertised in one of there flyers only to be told they didnt have it and didnt know anything about it

cwhlsh1

11/12/2007

Overall
The best Best Buy in area

Compared to most Best Buy stores in southern Illinois this store has the best selection and the most available staff.

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