My family and I have been eating at Fortel's Pizza Den in Fairview Heights for over 12 years. It was our go to pizza place in the area. Over that decade, we've paid them over a thousand dollars (yes, we really like pizza). On November 7, I placed an order for delivery. I specified no onions on the pizza and when they read the order back to me they repeated no onions. The pizza is delivered 40 minutes or so (a reasonable amount of time) later. There is onions on it. I can't eat onions because they don't agree with me. I thought about just forgetting about it, but when I'm going to spend 30 dollars (including tip) on a pizza, It should be right. I call Fortel's to say the order was wrong. The manager called me a liar by saying when it left the kitchen, it was right. From the get go, she was rude with a customer. I have spent years in customer service and no customer should be talked to the way she talked to me. Eventually she said she would send another pizza and we would give her back the other one which I assume they would just throw away (if they would give that pizza out again, that's a whole other issue entirely). While waiting, my mother ate a two or three of the 16ish square pizzas slices. This was more than fair considering they delayed dinner by an hour. About 40 minutes or so later, the driver came and we swapped pizzas. This time the pizza was right. Jump forward to December 4, I call again to order. I place the order and then the phone is handed to the manager (same manager as before). She originally told me I complained about a hair and returned the pizza with over three quarters of it eaten. I told her that was not true. We bickered back and forth. She said either I'm lying or her driver is. I know I'm not lying. I don't know if the driver is lying about the amount or documented it wrong. I don't know. She says she no longer wants to business with us. It's a shame such a good pizza place treats customers like this.
Great food, especially for buffet. Lots of games. Clean. Kids really enjoyed it.
5519 N Illinois StFairview Heights, IL 62208
From Business: Visit your Fairview Heights Domino's Pizza today for a signature pizza or oven baked sandwich. We have coupons and specials on pizza delivery, pasta, buffalo wing…
2067 W Us Highway 50Fairview Heights, IL 62208
Ordered for delivery. They said 45 minutes. I called after 2 hours and my pizza hasn't even left yet. Lady I spoke with said they have been slow tonight. I canceled and will never order from them again.
Fortel's is a great experience for everybody! Not only do they have some of the best pizza, but they have Great leadership and that truly appreciates their clients!
greatest pizza I have ever had. very reasonably priced with everything you get. the Chicago pizza is second to none.