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Serving Fairport & The Surrounding Areas

Hours

Regular Hours

Sat - SunClosed

Categories
Veterinarians, Veterinary Labs, Veterinary Clinics & Hospitals, Veterinary Specialty Services
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Logsndogs

04/02/2012

Provided by Citysearch - 
Overall
Rude

I'm from out of town visiting. My dog, a Bernese Mountain Dog, needed to be seen for possible tick problem. I made an appointment on Saturday for the following Monday at 4:30 PM. I got there early at 20 past 4 to fill out the forms. I sat there, 4:30 went by, 5:00 went by, 5:15 went by and I had been up to the desk a little earlier. Soon. A couple came in about 5:15 and one of the ladies at the desk said, the dog barks so we'll take him first ! Leave him in the car until it YOUR TURN ! No emergencies. Nothing ! Very rude. Will never be back and I visit here often. Too bad I couldn't click No Stars.

FAH

05/27/2009

Provided by Citysearch - 
Overall
Response to Heba


It is our policy to do a physical exam before the surgery. Because of work schedules and other family commitments in the morning, it can be very difficult for families to bring a pet in the morning. We offer to admit patients the night before surgery at no additional cost to the family. Following spays or dog neuters we always keep patients until the day after the surgery. This is done to check for postoperative infections or other problems that might affect the recovery. Heba?s cat stayed with us the night before and the night of the surgery. There was no extra hospital time.
On the day of a pet?s discharge we provide a free bath where ever possible. Heba?s cat like a small number of our patients became very upset when away from home, with strangers working with them and doing medical procedures. This makes it unsafe for the pet to have a bath. Unfortunately, the person trying to answer Heba?s concerns was unaware of this. She was trying to gather information to help her. We normally would have suggested to bring her back in to the hospital to bath her.

We pride ourselves with having a very courteous and helpful group of technicians, veterinary assistants and veterinarians. WE have many testimonials to this. There is no reason for Heba to fear visiting this hospital. Every encounter that I witnessed with her was friendly, courteous, and helpful. I believe that there was a miscommunication that could have been handled in a better way.

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