500 Kolb Dr, Fairfield, OH 45014
Cuisines: American, Sandwiches, Fast Food, Diner, Cafe, Omelets
Takes Reservations: No
Outdoor Seating: Yes
Specialties: You Pick Two, Vegetarian Broth Bowls, Power Menu, Specialty Breads, Hand-Tossed Salads, Soup In a Breadbowl, Artisan Breads, Freshly-Baked Breads, Flatbread Sandwiches
Price Range : Average
No coupons available
A Co-worker of mine suggested ordering from this Panera Bread because they delivered quickly and the cost of a healthy meal for one was modest. The first couple of times I ordered here it was great; orders were correct and delivered on time with no problems. On Dec 15 I decided to try a frozen coffee drink so I placed an order; a pick 2 order along with the added drink. The delivery driver didn’t bring the drink. He went back to Panera but he brought back what used to be a frozen drink. He brought the melted drink that had settled as it was forgotten. I didn’t drink it but I did call to express my disappointment to a manager named Kat. Kat apologized and offered to mail me coupons. I accepted the offer and moved on. The same night Panera charged my bank account for the original cost plus the tip amount I left. That one meal and terrible service cost me over $40. I called to speak with someone who explained that they would figure it out, took my contact info, and claimed I would be contacted and refunded if charged incorrectly. I’ve gotten no coupons, no calls, and no refund since. I would not advice anyone to order here ESPECIALLY with your debit or credit card. Use cash only that way you can’t be ROBBED later on by having your money taken without permission. Business owners and operators need to remember that customers rule the bottom line. I will be posting this review where ever I can. I am a consumer and I have rights Panera Bread.
Received a bowl of broccoli Cheddar soup that was like a bowl of water. 2 pieces of stalk and that was it. I just had surgery and this was my "treat"!!! Got home and was so disappointed. Tried calling and was put on hold for 7.5 minutes. Had to call back. Manager answered I explained she proceeded to give me 5 excuses as to why she didn't know anything. We spent $17.00 there and only really enjoyed the desserts. So she said she would send me out a coupon for a bowl of soup. Very very disappointed. Not satisfied at all. But she wasn't interested if I was.