My recent rental from Fairfield Hertz was the worst experience I’ve ever had from any business, period. They failed to provide the promised car class that was approved by my insurance carrier. The vehicle did not have a full tank upon leaving the lot even though they claimed it was. They falsely described the fuel replacement fee and procedures which was only determined after seeing a gas charge of $40.42 added to my credit card even though the car was returned with a FULL topped off tank. I called to politely explain my situation expecting to get a full refund. However, I was given numerous excuses and was told that a note would be let for the Supervisor to contact me. I waited several days w/o any contact. Several additional calls were made still w/o resolve. After one week of attempts to speak with the Supervisor I was able to make contact. He agreed to issue a credit within 5 days. It’s now been 7 days with no credit issued. The business is obviously being run with neglect individuals who are playing with fraudulent practices. Avoid them at all costs!
Didn't find what you were looking for?
Please help others by helping us do better.
Very helpful staff....easy transiton...thank you for the courtesy ride to my destination after rental was complete"...rented 2 times from this location...extended 2 days on first rental very easy"...����
The staff at the Fairfield Enterprise Rent a Car is awesome, always very friendly and the service is great! The cars run great and are clean (at least when I get them). I rent a lot and have the option to use many other rental companies in the area (whom I have used in the past) but choose to keep coming back to Enterprise!Thank you Enterprise,C Carrow
What a stellar team! I rent once every other month and it is always super efficient and reasonable in pricing. No matter who is working I know I am going to get five star service and a car that is more than suited for my trip. I appreciate how easy this location makes it for me to rent. Thanks Fairfield Team! :D
The most friendly and service oriented rental place. In and out fast. Clean and wonderful cars. Clean interior and good amenities.
I keep coming back over and over everybody in the office are super friendly and very attentative I'm always happy with my rentals I recommend this place for all your rental needs they will take care of you 100%.