This is no joke. I was in an unfortunate accident on the freeway where someone dropped a piece of retaining wall. Me and several other cars were affected. I had CHP escort me to Momentum Toyota. I was greeted properly. Unfortunately, amongst telling me they could handle the repairs, the delay time took 28 days total instead of the estimated insurance time of 6 days. I assumed Toyota could handle my Prius since it is their product. I picked my car up after two weeks. My driver seat was cut and my bumper was installed improperly. I had to bring my car back which they assured I would be fine. They put me in a dirty rental car and told me it would be two days. I called back six days later and they had no record of paperwork or why my car was there. My car had been forgotten about for an entire week. I had to get involved with directors (upper management) who couldn’t even get my last name right (It was in the email signature) and still things kept happening after that. I finally get my car back after a month, pop the hood and notice the thick black plastic strip where hood latches into was not secured down. It was pulling up with the hood. I ended up fixing it myself because there is absolutely no way I would bring my car back after not having it for a month with many complications not even listed here. This place was seriously a nightmare. It is crazy how lazy, disorganized and absolutely lacking any responsibility this dealership is. I’ve purchased and serviced at many dealerships. This is not one to go to. Seriously, you have options. Don’t go here.
I bought a 2016 rogue from Zang Vang. I had the best experience with her because she very helpful and knowledgeable about her car. I traded in my altma for the rogue. With her help I was able to get my dream car.I would come back in the future if I want another car.
WORST EXPERIENCE EVER (And issues with purchase STILL not resolved for 8 months now).We purchased a 2013 Hyundai Elantra from Momentum in January of 2017. Everything was going normally until the point at which where we started going through the financing paperwork.After going back and forth with issues such as GAP insurance (after being there for over 3 hours with our hungry 4 year old son, having driven an additional 2 hours to get there), my wife and I simply wanted to go home with our new car. We were assured by the finance specialist that we could cancel our GAP insurance as soon as the next day if we felt we didn't need it - though even when we said we didn't want it, we were pressured with all sorts of fast-talking, sales pitch style tactics. We're still trying to get GAP insurance cancelled, along with trying to still get our license plates. We've left voicemails (though this is extremely difficult, and most of the time everyone's voicemail box is full so we can't even leave messages), emails (we get return receipt confirmation that the emails were read, but never an actual response from the person) and even talked to a couple of people at one point which was a lucky thing I guess. We've talked to everyone all the way from the dealership, to Momentum Toyota (who deals with DMV issues and paperwork) all the way up to Hyundai corporate. Nothing but empty promises of callbacks and resolution of our issues. It's now the middle of August and I fear my wife will be pulled over because she still doesn't have license plates. It's becoming a legal issue and I've addressed this concern to Momentum Hyundai/Toyota with no response (no surprise there).We were going to wait to leave a review until after we had our issues resolved, but this is just too much. We will *never* buy another car from these people and absolutely despise this dealership (and Hyundai in general) for their lack of professionalism, response to customers and overall bad business practices.
On August 9, 2017 - my husband, Jon spoke with Ericka (a sales rep) multiple times over the phone about vehicle. Applied online for approval. Was approved for vehicle. I took our vehicle to get appraised for trade in. Jon was told by Ericka that all he would need to bring in to finish the buying process was: • his most current pay stub • most current pg&e bill • his benefit and compensation letter from the VA • a copy of our lease • and car insurance for vehicle. Jon explained to sales rep that he works nights and wanted to make sure that he had everything on hand so that we could be in and out as quickly as possible and confirmed MULTIPLE times that these were the ONLY things needed to bring in. Jon set an appointment with Ericka for 10 am 8/10/17 and was PROMISED to be in/out in 2 hours MAX. On August 10, 2017 – Shortly after arriving, Jon is told that he needs MORE documents that we were not aware of, cutting severely into said “2-hour time”. So, while he is running around like a chicken with his head cut off trying to acquire these new documents, I take the kids out to the vehicle we are supposed to be purchasing to check it out. I am truly shocked that you would allow such a dirty vehicle to sit on your lot to be shown to customers!!! After 2 ½ hours back and forth with the bank, my husband has FINALLY gotten to the signing of papers portion of buying the vehicle. While he was going over everything with the finance rep, he discovered that the sales rep had lied to him about multiple things, for example she lied about the vehicle warranty and she told him that the vehicle has features that it does not have, such as Bluetooth (which we later discovered that we would have to buy and install), and that we would get a free 90-day trial of Sirius XM Radio. Never in my life have I been told that I would have to buy the owner’s manual separately and that the dealership would reimburse me the amount. Why did they not purchase it previously so that the vehicle would have one?! So now we must pay out of pocket for something that should have ALREADY been in the vehicle. At the 3-hour mark (1 full hour after said max time), they finally take the vehicle to be detailed. Once again, another horrible experience. Erika told us it would take them 30-minute MAX to do the detailing. The first time they brought the vehicle out, all they did was literally run it through the car wash super-fast. The inside was still horrible dirty. Ericka takes it back again to be cleaned, tells us 15 minutes MAX….45 minutes later they come back out with the vehicle. Now all they did was run a vacuum quickly over the vehicle. At this point in time, I am furious, I walk inside and ask for a manager. Nicole Munoz, sales manager, comes to talk to me. I explain everything that we have experienced in the last 4 hours (now 2 full hours after said max time), she deeply apologizes and says that she will personally go clean the vehicle, once again I am quoted 15 minutes, 45 minutes goes by before she returns with the vehicle. I once again find areas that were not cleaned, Nicole cleaned said area’s in front of me. Once that was done, she went inside and spoke with the service manager and all they could manage together was a measly $25 certificate for an oil change. Our family spent over 5 ½ hours at your location, had horrible customer service experience, was lied to about multiple features and warranties having to do with said vehicle, was lied to about amount of time it would take once arriving, was lied to about what documents were needed, and to top it off we ended up with a vehicle that was not properly shown, properly cleaned, severely low on tire pressure by 24 psi on each tire, per sticker in window it is past due on an oil change, and it is low on power steering fluid. In all the time that we spent there with NO ONE TALKING to us EXCEPT sales rep Erika and sales manager Nicole.
I ordered my Lincoln MKZ Black Label about 8 weeks ago. This special order was going to take some time and not expected to be in until mid May. To my surprise it arrived two weeks early! (this is a beautiful car) I met Ngawang Tsephel who made the "picking up" process more than enjoyable. I wanted to leave my Honda at the dealership for my kids to pick up at a later date and that was no problem. Fairfield was the most convenient point for my kids since they live in Folsom and I live in Monterey. To my surprise Ngawang washed and vacuumed the Honda so the kids could receive the Honda with JOY! Even though Fairfield was the most convenient location for my kids, getting there was difficult. My son spoke to Ngawang about the pick up and decided to take the train. Ngawang picked up my son at the train station on his day off! Overall, the Black Label purchase was wonderful but more importantly my kids were taken care of beyond my expectation! I will be back for my next car.
Horrible! Sold a car that needs over 4k worth of work to my 19 year old daughter ...a 2006 that had 169000 miles Subaru for 7000$ cash ....she went by herself to be independent and got reamed!!!!! He refuses to take car back or fix the car!!!! Unsafe to drive and he says she still owes him 300 for the title. .total BS...Total lying unethical jerk! Will keep site posting on outcome now we will have to take additional steps with this con artist! Unbelievable their are peoe in the world like this and takes advantage of young women!
I recently bought a car from, Rod at Worlds Finest Automotive. My experience was excellent. I am the type to be suspicious of sales people of any kind, but Rod was very friendly, helpful, and honest! He gave me a great deal on a Toyota Camry. I'm so happy with my purchase! Thanks! I will definitely be sending referrals to this dealer.
I bought a car from this guy at the end of this last year. He is a LIAR and will sell you a lemon. The car overheated on the way home...Check engine light came on. Sent to shop 3 times...engine clicking....2 months later car is TOAST. This liar said it was his aunts. When it overheated I could see the markings on the window from the auction due to the steam. This guy WILL RIP YOU OFF!!!!!! DO NOT DO BUSINESS WITH HIM.
Me and my wife been searching for 2017 Honda Pilot, we have been to a lot of dealer but staff on Steve Hopkins are not pushy, very straightforward and helpful. Big thanks to Latashia, Will Smith and Erwin, appreciate your assistance.
I recently purchased a new / used 2009 Dodge Journey from Solano Auto Outlet. Their customer service are exceptional and they have been more than accommodating, they have gone above and beyond to make sure that I as a customer was satisfied and taken care of. The staff there is very much appreciated and I would recommend them to anybody looking for a new / used vehicle!!!! They obviously run their business with integrity and genuinely care about their customers!!!! Thank you again Solano Auto Outlet!!!!