I have had some bad customer service but this had to be the absolute worst. He comes into my house already with an attitude. He was concerned with a snowstorm so he could have told me to reschedule but he came to my house. He rushed the job and it was another part he needed which would have cost additional money. When asked what should be next steps he hmmm and hawed on what it could be. I asked him what to do now with a bad TV. He told me that I could sell it whole or sell the individual parts for more money. I asked him if he could do it if it was such an easy job and he had been in my house for all of five minutes. He got an even bigger attitude and got in my face about the snow coming. At that point I told him to leave as I felt myself getting angry. My wife upstairs heard how rude he was. I swear, I have never been addressed in such a rude confrontational manner. I would never NEVER want anyone to use his service. He may have experience and skill in the area of TV repair (which I highly doubt) but his customer service is absolutely terrible.
10195 Main St Ste GFairfax, VA 22031
From Business: A nova appliance is licensed and insured to repair non-commercial appliances in homes and buildings. We are factory authorized for many brands and we also service…