The Staff at Cox reflects their internet speed..slow and pathetic! Wasted my 2 hours..and I was there just to return the modem.I saw one Indian staff talking almost for an hour with another Indian customer. I dont believe it was business related at all. And other staff was explaining the whole business to one customer.Get the job done Cox!!!!
5958 Kingstowne Towne Ctr Ste 100Alexandria, VA 22315
3537 Chain Bridge Rd Suite 11Fairfax, VA 22030
From Business: To Order call 1 877 651-9949 Cox Digital Cable TV, High Speed Internet, Digital Home Telephone Service, Wireless Communications
If I could rate this store as a zero, I would. On Nov. 11, 2015 I purchased a modem and installed it myself. The modem didn't work so I returned it on Nov. 13, 2015 and was told that I would be credited for the modem on my next bill. When I received the next bill, I was charged not only for the modem but was also charged $50.00 for pro installation of the modem. On Dec. 20, 2015 I went back to the store and showed them the bill for the modem and installation. After waiting for 1/2 hour I was told that everything was straightened out and I would not be charged for the modem or installation. Before leaving the store I insisted in getting a statement in writing that I would not be charged. Without a written statement I would end up having to go back to the store again in another vain attempt to actually get the charges removed from my bill.