The Staff at Cox reflects their internet speed..slow and pathetic! Wasted my 2 hours..and I was there just to return the modem.I saw one Indian staff talking almost for an hour with another Indian customer. I dont believe it was business related at all. And other staff was explaining the whole business to one customer.Get the job done Cox!!!!
Absolute complete and total liars. I was intending to pay only $20 toward a bill given that they hijacked my telephone number previously as they were liars from the very beginning nearly one year ago when they told me it would be absolutely NO problem to port my number. After 6 months of their lies after lies, they admitted that despite having had ample time on their part to port my number, they failed to do so. Therefore, my number was lost and I had to temporarily "accept" a new number that I did NOT want. They wasted over 40 hours of my time, which has and have been recorded during my notetaking and personal investigation of how Cox operates. I am in the process of suing Cox Solutions in Fairfax in the Fairfax Court and have initiated a Better Business Bureau complaint against them. I come from a background in government contracting and investigations and my own observation of this company is that it IS, i.e., Cox IS fraudulent. They are involved in false advertising, deceptive practices and they lie to customers over and over with minimal internal accountability. Again, I am planning to sue Cox to the fullest extent of the law and have been reading up on class action lawsuits and other lawsuits that have already taken place regarding Cox and its dirty deeds. These people are liars and many of them are in cahoots with one another in terms of covering for each others' lies. They lie constantly and knowingly. They make promises that they do not intend to keep while blasting the airwaves and bragging and boasting about how awesome their services is/are. I despise, loathe and detest their stupid company and will work with lawyers to put a stop to their schemes, fraudulent practices and outright lies. Furthermore, I'd give then less than 0 (less than zero rating) if possible.
If I could rate this store as a zero, I would. On Nov. 11, 2015 I purchased a modem and installed it myself. The modem didn't work so I returned it on Nov. 13, 2015 and was told that I would be credited for the modem on my next bill. When I received the next bill, I was charged not only for the modem but was also charged $50.00 for pro installation of the modem. On Dec. 20, 2015 I went back to the store and showed them the bill for the modem and installation. After waiting for 1/2 hour I was told that everything was straightened out and I would not be charged for the modem or installation. Before leaving the store I insisted in getting a statement in writing that I would not be charged. Without a written statement I would end up having to go back to the store again in another vain attempt to actually get the charges removed from my bill.