I needed my deck reinforced for the hot tub. They referred me to the contractor who they say "has done hundreds of their installs". His name was Chuck Moeser. Chuck assured me that how he reinforced my deck pass a building inspection, which I later had, but it failed miserably. Chuck didn't even put footers below the posts on the deck. He put them right on top of the dirt, which would result in the deck beams breaking over time due to the weight of the tub. All in all, I lost the ~1000$ I paid the guy and had nothing to show for it. The managers and owners (Charlie Rynex) at the store didn't seem bothered by it nor try and do anything to help me (and trust me, I asked repeatedly). Charlie just told me that he wasn't going to use Chuck as a contractor ever again. However, later I found out that they are still using him. Note: I elected to have the building inspection on my own, even though that Charlie and Chuck said it was unnecessary.