Professional and friendly staff. Made my transition into my first apartment enjoyable.
I lived at Shaker Lakes apartments for 10 years. I enjoyed every moment while I was a tenant, through medical school and residency. It was perfect for me. It was a quiet apartment complex for all my studying. It was affordable, the front office was very responsive to all my needs and John was especially amazing - he is a down-to-earth, honest, patient and straight-shooter of a man. If you needed anything fixed in the apartment, it is done within a day. Plus it is 5-10 minutes of both University Hospitals, Cleveland Clinic and their medical schools. I think as residents or medical students we are so busy and barely have time for errands outside our work lives, the front office is often patient and would work with you to accommodate your needs. I am grateful to John for that. I had an amazing experience as a tenant!
Terrible! Simply terrible. Unprofessional management, old and decrepit, smelly apartments. Stay away from Property Investment Company!
Been around over 5 years at two different properties near Shaker Square. Having been here that long I can say that I have noticed things improving over the last year and half or so. I've had a number of issues over the years, some small, one or two more serious. Staff attitudes have been markedly improved.
I lived in Montlack Realty Fairhill tower for five years. The west facing two bedroom apartment has the most amazing view of the Cleveland downtown and the lake. It was a treat for us every day to view the amazing sunset from our bedroom. The apartment is well managed and the office staffs are really great. John and Butch were always there to listen to us if we had any issues in our unit. The apartments are really affordable considering the vicinity to the Cleveland Clinic and the Case Western. We have never faced a single problem with the maintenance as they were always there to fix things even in late evening hours. Montlack has several apartments in the Fairhill road, Kemper area but the Fairhill tower was the most convenient for us as it was walking distance from the Clinic and the Case and also the RTA stops just in front of the building. There are hiking trails across the building on the banks of Doan brook. Overall, the area is a safe place to live with a family.
This business has a bad habit of showing favoritism. They have to be familiar with you in order for them to rent you out a home. They are very unprofessional in what they do!!
I lived in Shaker lakes apartment for 4 years. Nice area and apartments to live in. My unit had full kitchen and an huge extra storage which was a big plus. It's in walkable distance from lakes which we enjoyed. Management was mostly responsive to any maintenance requests. Usually was take care within a day or two.
Stayed in Montlack Realties buildings for four years and haven't had any problems. Maintenance requests were quick and painless, rent was reasonable and the staff were understanding. I would continue to rent from them if a change in cities wasn't inevitable.
Laundry facilities are on the ground floor. There's a nice backyard with oak trees and picnic tables/benches too. Outdoor and garage parking available, no street parking at night.
My sister was a tenant for years in an apartment on Van Aken Boulevard. She passed away suddenly and since I live out-of-state, I had to rely on their staff over the phone from a distance. Butch was more than helpful, considerate and sensitive at the time of my loss. He took a huge burden off my shoulders and coordinated all the final details of closing up her apartment with a nearby friend. Couldn't have asked for better assistance! Thanks again!!!