After my first interaction with Gene's involved waiting a month for my Jeep to be seen and then them not covering blown head gaskets under warranty like they should have (tried to say it was my fault they blew), I had a sour taste in my mouth. It's only getting worst.The last time my Jeep was in and un-drivable I had to push and pull to get a rental car which didn't even happen right away it was days later that I was finally able to get them to work with me and get me a vehicle. This was after they extended the time they said they needed because they claimed they were sent the wrong part to then miraculously find the part they needed had been in stock the whole time after I called and complained.Tonight my Jeep left the shop with a warranty repair and them "fixing" items that they had fixed weeks prior yet we were recharged although this was something they should have seen when it was in last time. Within 10 minutes of leaving the shop my coolant light came on & the Jeep started to overheat. Luckily, we were at another shop and they lifted the Jeep showing us the bottom completely covered in oil & the coolant bone dry. When the repair was "complete" it was not done completely, no coolant was added back into the vehicle. Had this been driven any longer we would have been right back into the potential of re-blown head gaskets and whole basket of other issues.This dealership is a complete and total scam artist.They have absolutely NO competent employees, NO customer service and would rather nickel and dime and deny warranty work just because they can. I'm convinced they are not completing work on purpose to drum up more business. When I have called to speak to managers, GMs, owner I have gotten no where, I'm sure my messages were never received.My word of caution to you is DO NOT TRUST GENE'S!! Double and triple check anything they claim they have done and DO NOT let them push you around just because they are the only Chrysler, Dodge, Jeep and Ram dealership here.
I would like to inform anyone thinking of purchasing a used car or truck to check these gentlemen out.I was very impressed with their courteous and friendly attitude. Not sure what I wanted. Went back three or four time to test drive the same auto and then another! No problem, Finally I decided on the one for me ! They offered a fair price and took my trade in as part of price. Solved problem trying to sell my old truck! These guys really work with you and your budget, A laid back, no pressure but professional organization. Liked the inventory ,options, treatment and people. Will do business with them again. Waited a month to write review just to see if truck was all I hoped for. Check them out and see.
They're the first honest car dealership I've ever had the pleasure of doing business with. Got fast, amazing serivce and wouldn't go anywhere else to sell a vehicle.
Buyer Beware!!! These folks will sell you an unsafe vehicle, and take absolutely no responsibility!!! I bought a vehicle from these folks that act like friendly family folks, but they will sell you a vehicle that is unsafe to put your family in! Do NOT even consider buying a Toyota Truck or anything else from this family business unless you have a non affiliated mechanic do a safety and mechanical inspection prior to purchase. Please do NOT be fooled you think you are getting a good deal, most likely that good deal has many problems.
I have a complaint for this company especially towards MIKE ZANAZZO. I am infuriated due to the fact that our family has supported this terrible company with THREE VEHICLE PURCHASES. The second vehicle's brakes needed replacing within a few weeks!This company knows how to quickly and easily sell vehicles within the hour it seems, but when it comes to quality and customer service after you have already purchased the vehicle it is totally YOUR problem now and the thought of offering any "help" is a foreign word. When you ask for any information or assistance not even a finger is held out in times of need.There is a "no-hassle guarantee" when you purchase the vehicle because why disclose important information when nasty salesmen can just hide it from you? I am quite disgusted with our purchases and extremely UNSATISFIED. I will never have any good thoughts that come from Affordable Used Cars as it has drained me and my family financially. Anyone looking to buy a car? Don't even glance at this business, unless you wish to receive extremely poor service. Is there a possible choice of ZERO stars?
Great place to rent from. Cars are not brand new, but are clean and in good condition. Good prices, very helpful rental agents. They picked me up from my hotel to get the car too.