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We Exist To Empower People With Clean

General Info
Rug Doctor Is The Global Market Leader In Professional-Grade-Do-It-Yourself Deep Carpet Cleaning Systems For Consumers. Our Goal Is To Give Consumers A "Professional Quality Clean" At A Better Value Than Professionals. The Iconic Red Machines Are Available For Rent In Over 40,000 Retail Locations & Are For Purchase At Major Retailers.
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Extra Phones

MOBILE NUMBER: (907) 388-1040

Services/Products
The Rug Doctor Brand Has Earned One Of The Highest Levels Of Consumer Loyalty In The Industry Per Nielsen Ratings. We Believe That It Isn't Clean Unless You Wash It With Soap & Water & The Hallmarks Are Our Systems Are: Powerful Versatile Machines, Safe & Effective Cleaning Solutions, And The Rug Doctor Also Delivers Unparalleled Service & Merchandising To Its Retailers.
Categories
Carpet & Rug Cleaners, Carpet & Rug Cleaners-Water Extraction, Carpet & Rug Cleaning Equipment & Supplies, Carpet & Rug Cleaning Equipment Rental, Carpet & Rug Dyers, Carpet & Rug Repair

Reviews

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Coral E.

07/27/2017

Overall
Expertise
Professionalism
Promptness

When I initially called - no answer. Okay, so I left a msg. I waited a few days, still no answer, so I called again. This time I was treated as if I was bothering her. I was given no initial appt date or time. Instead, I was met with excuses. Her husband, also an owner, was in construction. He wouldn't be available for at least a month. They didnt want me to bring in this machine in. They didn't want me to leave it at the shop for them. They just acted like they didn't want my business. Now here's the rub, apparently they are the only authorized repair service in the state of Alaska. When I called the main Rug Dr HQ in TX I was told that I would have to ship my rug Dr back to TX or deal with the local repair ppl here. Hmph!! I haven't decided what to do yet. So, a third time I called the local Rud Dr ppl here. Surprise-Surprise they didn't call me back yet. We live in Alaska and I understand things go at a slower pace and I was willing to wait, but I have no patience for rudeness.