417 Merhar Ave, Fairbanks, AK 99701
Specialties: Dogs & Puppies, Exotic Pets, Mammals, Salt Water Fish, Pocket Pets, Domestic, Fish, Fish & Invertebrates, Amphibians & Reptiles, Tropical Fish, Rodents, Cats & Kittens
We had brought our 11 year old border collie in for grooming several times &.we were happy, then the groomer who normally worked with him moved out of state. Last Thursday we brought him in & a different groomer worked with him when we picked him he was a terrified & traumatized pet. We learned he was locked in a small kennel and a large blow dryer was hooked to the side. Irregardless of the cause he has had constant diarrhea for six days now & bloody stool. The extra grooming we requested & paid for either weren't done at all or was very sloppy. Our dog is a service dog and is NOT EASILY UPSET!
So beware if you have an older dog or any animal that could become frightened (all dogs) you might get a very sick pet to take home!
I select FAIR only if you want your dog shaved. Any special cuts find ANYPLACE else. We took our schnauzer in to be bathed and brushed and were told "I'll have to shave him he's to matted" We said no just wash and comb. Our dog has always enjoyed the groomer but not here. After 3 and a half hours we checked on him. Imagine our surprise to hear our dog crying and yelping in pain in a muzzle with a second groomer(?) holding him so he couldn't move.. The thing taking care of my dog was yanking and tearing at him with a rake yelling "Knock it off! Hold still" to him as I walked in. She then had the nerve to blame the dog for her terrible behaviour. I wonder if she would have sat still while someone ripped her hair out with a comb. We took him home, gave him a bath and combed his hair out with no crying or snapping or any other problem.
These people are horrible, dispicable and to be avoided at all cost if you care for your pet. Unless you just want them shaved to the skin please do not subject your pet to the harsh punishment of these terrible women.
Hi there. My name is Taylor and I am the new Grooming Salon Manager at Petco. I am deeply saddened to have read this review and I am sorry that you had an awful experience. The shop has been completely turned around so I do encourage you to try us again, I have made a lot of changes on how the shop is run! Take care.