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Northern Industrial & Automotive Machine

Map & Directions
(1 Review)

2899 Davis Rd, Fairbanks, AK 99709

(907) 452-2004

18
YEARS
IN BUSINESS
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Hours
Regular Hours

Extra Phones

Fax: (907) 452-1479

Payment method
visa, master card
Neighborhoods
Davis-Van Horn, Van Horn Industrial Area
Categories
Automobile Machine Shop, Auto Engine Rebuilding, Auto Repair & Service, Engine Rebuilding & Exchange, Machine Shops

Reviews

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Jesse S.

06/27/2017

Overall
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Have over $17000 into a ford big block that still leaks at the rear main seal. Said no warranty because i supplied the parts. Offered no warning of such a scenario. Want an engine? Buy a crate motor.
Customer Service:
There were several challenges along the way on this build. Most of them were handled well. Over the course of the initial build and later repairs i NEVER got updates. Not even once. I had to call for information every time. Further more, they never communicated from the day of initial build quote, that if i supplied my own parts that there would be no warranty.
I was so excited to build this engine. It is nothing short of my dream for which i have been saving since i began adulthood. It is quickly going on a year, and it is still not right. After speaking with a few other builders, it's hard not to have my trust shaken by the team at Northern. Now I have to save money so i can afford to have them "diagnose" the rear main seal by removing and specing the SCAT crank. I'm sure they'll find that it's "not their problem" yet again. I can't say they're the best or the worst shop around, and i can't advise anyone to steer away...but i'm sure as heck not recommending them. and if i can ever afford to have them fix the leak on the engine they build, i'm definitely never going back. All i know is that i'm broke, my budget is BLOWN on multiple "non-warranty" come-backs, and if i don't figure out these leaks, i'm going to have to leave my dream truck behind when i leave Alaska because i sure as hell can't afford to ship it by truck, and the Army won't ship a leaky pig on their dime.
Bottom line, I was totally hosed. Maybe you'll have better luck. Roll the dice and see!
update: as of January 1, 2017, the truck is still in the shop. It's been 10 months. They are trying AGAIN to replace the rear main seal. Luckily, the crank they swore was the problem was in spec (as predicted). It took pulling several teeth and talking directly to the owner, but they are going to try "one more time" to put a neoprene seal in the truck. This will be the fourth seal. After this, they are not going to touch it unless i pay for the labor to pull the motor, pull the crank, and put in a rope seal. Fingers are crossed.
Update: June 20, 2017. Well, the team at Northern is at is again. Stopped in today to see about yet another oil leak and to ask a few questions. Looked the RTV they used to install the Milodon oil pan (which looks like it was applied with their dicks in the dark) is leaking at the front of the engine. Maybe its the front crank seal. Who knows. I didn't leave anything that happened out of this review. It was scathing, i get it. Welcome to the modern age, Bud. Unfortunately, I met with an angry shop owner who's a little sore in the rectum over my review. He had a few choice words, and turned and walked out. Like a child. This is how we take care of a dissatisfied customer? I found myself asking, "Why should i go back there?", when the vehicle processing center pointed out the leak. Well, they promised a free oil change for my "trouble", and i was hoping that they would warranty the oil leak. No thanks, team. I quietly let them know i will be taking my truck elsewhere. What a disappointment.
On the bright side, the rear main seal is still holding up. I guess FOURTH time's the charm.
Update 26 June 2017:
Took into another local shop that is correcting the oil leak. They said that it looked like two tubes of rtv around two gaskets had to be scraped off, as well as straightening the bends out of my $400 oil pan from serial overtightening. And even worse, the shop took the time to cut open my oil filter for me and show me all the chunks of bearing in the filter. Hope that's from Break in, but i doubt it considering how many times the oil has been drained by Northern. Hacks. these guys are straight hacks. If there was a zero star option, they'd get it.