Chevrolet Buick Gmc Of Fairbanks
3300 S Cushman St, Fairbanks, AK 99701
Seriously, I was drving up from Anc for work, all alone. -22 in Healy and my Avalanche was making strange notices. I was panicked. Cell service was limited so all I got out was a text about the noice and what was happening. I kept going with my load, coming down Ester @ 1:30 pm. I get a txt from my husband telling me to go see Areial at Fbx Gmc & Lythia 3300South Cushman. They got me right in fixed me up for less than $100 and with a free bottle of water I was on my way back to Anc at 3:25. I luv this place!! Forgive my typos, I'm on my cell still. Do Not get me wrong - Awesomeness Works Here!
My husband and I took our 2005 Chevy Suburban to be serviced and diagnosed. We knew we had a check engine light on and a few other obvious small things wrong, like the speedometer sticking and an oil leak. We dropped the vehicle off at 9 am and didn't hear back until we called the dealership around 6 pm. They told us they were ready for us to come look at the quote. We got there and the quote for the few things that we had wrong exceeded the value of our vehicle. The cost of diagnosing the things that were wrong was $264 and in the end I feel like it was the biggest waste of my money. I may as well have flushed the money down the toilet. They had added in things that we didn't ask them to do and overpriced everything until our repair bill was over $5000 which is close to the value of the vehicle and I don't consider that a coincidence. Of course we were unable and unwilling to put that kind of money into the vehicle. Then they tried to talk us into going out on the lot to look at a new vehicle (which we suspected was their motivation the whole time) but we weren't interested. The check engine light was something that we were interested in getting fixed and they said it was an O2 censor that was out and that it would cost about $800. We said we would think about it and we left. We went home and did our research and went to our local auto store and were able to fix the O2 sensor ourselves in a half hour for $53. I have no idea how a $53 part becomes $800 even with the overpriced amount that labor costs. Even though we have been burned in the past by Chevy dealerships we thought we would give them a shot and get quality work and instead we got a shady experience and were left with the feeling that this dealership feels that since they are the only local Chevy dealership that we are stuck going to them but I can guarantee that they will not have my business and I will be more than happy to spread the word that they are underhanded and overpriced.
Every time I call to make an appointment, the service department is too busy to take the call. When I go in, I have to wait in a long line and they make an appointment really far out. I have had my vehicles in the shop more times than I can count and I often get them back with unfixed issues. I have also had grease stains left on my interior upholstery which they deny leaving. Go somewhere else, avoid the hassle.
The customer service department is not all about customer service. We had a truck that was brand new off the lot with less than 100 miles on it when we purchased it. For three years Lithia... TRIED... to figure out what was wrong with it and finally we gave up and got a new truck. After a while they just kept on dodging the issue and ignoring us. We recommend to go to Seekins. The customer service has never been unpleasant. The mechanics know what they are talking about unlike Lithia. I think they might just pull random men off the street and call them mechanics. Take it from me... DO NOT buy a vehicle from Litha. They want your money and after that they refuse to help.