930 Aspen St, Fairbanks, AK 99709
Thing you need to realize... its a cab service in fairbanks. Its not a limo service. Yes cabs smell of smoke but the drivers are all friendly , quick and reliable. I take a cab at least once a week and get a new driver everytime. Its always a nice and honest ride.
Took the cab 45 minutes to find me at West Plaza. After 30 minutes I called back inquiring where the cab was, I was told someone in my area was just disbatched. By this point I had 10 minutes to check in at Warbelows Air before I would miss my flight. I was offered a ride by someone who got me there on time, and was called by the cabbie at 10:35 looking for me.
I called for this taxi on a Saturday night at 9pm and received a wonderful woman who took me to my destination. I called 2 hours later for a ride back to where I came from and was told by a very rude man that my ride was on its way and they would call me when they arrived. An hour went by, I called and asked for an ETA and they blew me off and hung up. That cab NEVER came for me and I ended up goin with King Alaska Cab (Amazing decision, I was picked up within 15 minutes of my phone call). I will NEVER call these ungrateful people ever again. That is no way to run a business.
Someone called the cab at FMH emergancy room this morning around 0425. The Cab arrived at about 0430 when I saw it outside briefly. The cab couldn't have been there for more than a minute when suddenly it pulled up further and flashed a large flashlight through the window to grab the attention of the gentleman who was talking with security. I thought this was very unprofessional, not good customer service, and above all rude. This cab driver seemed very in a hurry and should not be in a customer service position if they dont know how to display good customer service. I understand they do not want to be waiting, but I saw the cab out there and it really was not there for more than a minute.