1255 Airport Way Ste 4, Fairbanks, AK 99701
I walked into the store looking for a good northern lights portrait lens on 9/27/17. I have started to shoot northern lights routinely and live in Fairbanks. After looking through the lens I found one that looked promising, I asked if I could rent it to see if I liked it after using it for a night but the salesperson said that they had no rentals of that type of lens but he added, in no uncertain terms, that I had a "7 day" window to return it if I did not like it.This information made the difference for me, I came off the fence and bought it. Today. 9/29/17, after shooting 40 shots on it, I came into return it and look for a different lens. I was told, to my surprise, there is a no return policy, I asked for the manager/owner and she backed that up. She said even though I bought it with the knowledge that I could return it in 7 days (she gave new employee excuse) that it was my problem and not hers. I find this to be unacceptable business ethics. She should have made the situation right with her customer and then spoke with the new employee and revise her new employee training program to ensure this never happens again. Regardless of the reason, I have lost total trust in this store and will never set foot in it again. Perhaps I will grow to like the $600 lens I am stuck with, but that will have no impact on my opinion of the lack of business ethics at this store. For me, I'll buy from someone else, Amazon offers returns on the same lens and sells it for 5% cheaper.