I would like to inform anyone thinking of purchasing a used car or truck to check these gentlemen out.I was very impressed with their courteous and friendly attitude. Not sure what I wanted. Went back three or four time to test drive the same auto and then another! No problem, Finally I decided on the one for me ! They offered a fair price and took my trade in as part of price. Solved problem trying to sell my old truck! These guys really work with you and your budget, A laid back, no pressure but professional organization. Liked the inventory ,options, treatment and people. Will do business with them again. Waited a month to write review just to see if truck was all I hoped for. Check them out and see.
They're the first honest car dealership I've ever had the pleasure of doing business with. Got fast, amazing serivce and wouldn't go anywhere else to sell a vehicle.
They are a huge rip off for the military folks. Don't recommend them for anyone and will tell everyone to go to Northern Power Sports or Compeaus over them. They also treat people like they are stupid.
We needed emergency repairs while traveling through Fairbanks. They accommodated us even though they were busy and made all the repairs quickly and expertly. The cost was very reasonable. Nice people too!
I’m steaming mad!My husband and I went to Kendall Mazda/kia of Fairbanks in hopes to either purchase or lease a new vehicle depending on the numbers they could give us for a trade, but when we found something we really loved and showed clear excitement about And interest in, we where shown (what we now know were fake numbers including the amount our trade was worth). They let us test the car for a little while before we figured it out, and after returning to review the numbers and make a decision, there was a total 360° in attitude and we were shown all types of confusing math that made extremely no sense whatsoever, on top of that they started acting strange and got really patronizing by comparing numbers with fruit(i.e bananas and Apples..) we were never actually shown any interest rates, credit scores, or actual purchase forms after we had made our minds up on the new car that we really wanted. Don't get me wrong the staff we actually talked to was quite nice, but when we questioned about payment options we where basically told that it wouldn't be possible for them to sell us a vehicle, New OR used, in a way to where we felt our money wasn't good enough. To be honest my husband and I feel discriminated against and treated like dummies with money to throw away. Everything was fine until we started asking questions, the manager that WAS there wouldn't really even look at us after we were being turned away. My husband has made his mind up not to return and is planning on either taking legal action or placing a strong formal complaint, but I however am willing to swallow my anger and hopefully talk him down and get the car we both had our hearts set on. Either that, or go to corporate and the district manager.
The service department at Gene's is an absolute mess. They refuse to properly repair vehicles under warranty and when questioned, simply tell customers to leave. I recommend anybody with poor customer experiences to complain to corporate so that they can investigate the continued lack of customer service. Shame on them.
I only wish that Yelp offered less than one star because this dealership deserves nothing short of a lump of coal. On Sunday Feb 1, our brand new Jeep Cherokee Trailhawk stalled in Fairbanks, AK on the highway. Several failed attempts to start. Was able to get it towed to my work for the weekend and then had the vehicle towed to Gene's Chrysler on Monday morning. We were told that they cleared the engine codes, got the vehicle running and it was ready for pickup. We went to pick up the vehicle Wednesday evening and didn't even make it out of the parking lot before the Service Engine light illuminated. We left the vehicle. Thursday we were again informed that the vehicle had been repaired. This time they did a PCM update. I read the service report and it indicated that there were several engine codes. All of them for cylinder misfires. I inquired about what they had done to investigate the misfire and was told that they did nothing...that they simply reprogrammed the computer and reset the codes. I assured the service advisor, Angelica, that the problem was clearly not addressed and that I suspected the vehicle would again break down. She assured me that it would not. The next morning my wife was stranded on the highway in a brand new Jeep Cherokee with just over 7k miles on it...the temperature outside..? -31F. Yes...thats a NEGATIVE 31 degrees fahrenheit!!!We again had the vehicle towed to Genes. They then lost the paperwork and the keys for a half day. They were unapologetic for sending us out with a still-broken vehicle. They continually fed us BS about the problem, rather than admitting that they were stumped...The diagnosis this time? The vehicle was due for an engine oil change!!!! REALLY??!!Are you out of your mind??!! The recommended service interval on a 2013-2014 Chrysler vehicle with synthetic blend engine oil is 12months/10,000 miles. If there is excessive starts and or towing with the vehicle, that number goes down. Our CHANGE ENGINE OIL light came on on Saturday Jan 31....the day before it broke down on the highway. Am I to believe that if I do not change my oil the second that the light comes on, it will break down in less than 10 miles??!!!! Really??!!The service manager, Terry, called me today, Saturday Feb 7 2015 and informed me that the vehicle was again repaired. I asked him what the problem was. He told me it was because we had not had them change the oil...The vehicle is only now 15 miles over the CHANGE ENGINE OIL light...keep in mind. I told him that it was not the problem and he then told me to "Shut the F@&% up and listen to him"I then called Lane Nichols, the owner of Gene's Chrysler and told him what his service manager told me and he told me not to bring the car to his dealership anymore.We then went to the dealership to collect our vehicle and were asked to sign a statement saying that we were threatening to the staff and that the vehicle problem was due to poor maintenance. When we refused, the service manager, Terry, told us that he would call the police and have us arrested for 'stealing the vehicle'... yes, for stealing our own vehicle from their business after they had performed no billable work on. Really??!!NOT TO MENTION....the vehicle, again, WOULD NOT START!!!! UNBELIEVABLE!! Still a broken vehicle. We have escalated the case to corporate. They were appalled. They have assigned the complaint to a case-worker who is supposed to contact us on Monday.We then had the vehicle towed from the dealership.
Gene's is the worst dealership in town. Their mark up on vehicles (about 10 percent, noted next to the MSRP, which they explain as "the cost of doing buisness in Alaska) is not found at the Ford dealership. I purchased my Jeep for MSRP in Anchorage and drove it back up. Lithia in Anchorage even offered to ship it up here for 300 dollars, which still saved me over 2500 had I bought the same vehicle at Gene's. Their service department is also a disappointment. Go to Ford, or Honda, or really anywhere else.
Buyer Beware!!! These folks will sell you an unsafe vehicle, and take absolutely no responsibility!!! I bought a vehicle from these folks that act like friendly family folks, but they will sell you a vehicle that is unsafe to put your family in! Do NOT even consider buying a Toyota Truck or anything else from this family business unless you have a non affiliated mechanic do a safety and mechanical inspection prior to purchase. Please do NOT be fooled you think you are getting a good deal, most likely that good deal has many problems.
I have a complaint for this company especially towards MIKE ZANAZZO. I am infuriated due to the fact that our family has supported this terrible company with THREE VEHICLE PURCHASES. The second vehicle's brakes needed replacing within a few weeks!This company knows how to quickly and easily sell vehicles within the hour it seems, but when it comes to quality and customer service after you have already purchased the vehicle it is totally YOUR problem now and the thought of offering any "help" is a foreign word. When you ask for any information or assistance not even a finger is held out in times of need.There is a "no-hassle guarantee" when you purchase the vehicle because why disclose important information when nasty salesmen can just hide it from you? I am quite disgusted with our purchases and extremely UNSATISFIED. I will never have any good thoughts that come from Affordable Used Cars as it has drained me and my family financially. Anyone looking to buy a car? Don't even glance at this business, unless you wish to receive extremely poor service. Is there a possible choice of ZERO stars?