Horrible service.Do not use them to finance auto loans. Terrible customer service. They added an insurance fee to.my car payment. I have had insurance for my car and I made my regular car payments to Citadel ON time. They reported that I did not make my monthly payment to the credit bureaus. When I gave them prof of insurance AGAIN they promised to correct my credit. They did not do it as I was told by their terrible customer service reps. They told me to dispute the claim and they would correct my credit. They did not do it as promised. Do not use them. I have never missed a car payment and been on time every month and they ruining my credit. Now I received 2 different bills for the same month. HORRIBLE. Stay away from them.
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