Exceeded my expectations. This was my first time renting an RV. I had waited until May, which is super late, to try to rent my RV and all the places I called were out. But this place had one left and they gave us a great price. I was able to take care of all the paperwork online which was nice because I lived almost an hour drive away. The gentleman I worked with, Jack, was great and he even went above and beyond to contact and work with my insurance company for coverage of the RV instead of trying to sell me other insurance.During our trip, one of the keys got stuck in the lock, I was able to call right away and talk to another gentleman at the rental center that gave us permission to drill the lock out and didn't even charge us for it. This saved our trip.I have worked in Customer Service for a long time, and I was extremely impressed with how smooth and painless this rental experience was. I will definitely work this this company again.
My family and I rented from Jack (who by the way was AWESOME!!!) He walked us through our RV with us, and made sure we understood everything. He stated that most people had never driven a RV which put our anxiety at bay. Jack gave us his cell phone number to ensure that if we did have any issues, he was merely a phone call away. Highly recommended! Well done!
Five Star provided us with many contact numbers in case we had any issues while on the road.The process we went through when we returned the RV was quick and easy and fair.
Jack came through for us and had a brand new RV (Four Winds 23')for us to rent for our family vacation during peak season.
Jack showed me how to work the hitch and then helped me adjust the brake controller for optimal braking. Then, I was on my way.
everything went smoothly and as planned!
They put you in the proper RV for your needs, and then do a thorough walk thru with the equipment before you leave the lot. We even talked about buying our own and putting in the rental program.
What a wonderful experience we had working with Five Star RV and Jack.
Our trailer was ready to go when we arrived and we enjoyed the trailer for 10 days along the Long Beach, WA coastal area.
Would rent from them again.