Broadway Animal Hospital
2132 Broadway, Everett, WA 98201
Phone: (425) 259-2086
Broadway Animal Hospital: Dawn Gill, DVM
Dawn Gill DVM
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12/06/2010Provided by Citysearch -
I won't be going back. My dog started having blood in the urine last Thursday and I was referred to Broadway Animal Hospital by the spay and neuter clinic up the road. They made an appointment for the next day. I was skeptical upon entering the run down place, but the staff at the desk was friendly and handled my dog very well. Dr. Shepard was also very good with him upon examination.
I left him for about an hour while they ran some tests and when I came back I was told that it was a stone about the size of a walnut and that he also had an infection. Dr Shepard stated that he needed surgery. As an unemployed student, I was very limited on funds. As a nursing student I paid very close attention to the examination and in asking questions about alternatives. I was pretty much told that surgery was the only option, and that it was a stone...nothing else was ever mentioned.
I was notified the day of his surgery that it wasn't a stone, but a enlarged prostate. Alas, the surgery had already been done...a very unneeded surgery to a problem that only needed some antibiotics. It was pointed out to me that because there was no stone, I wouldn't be charged the exam fee for sending the stone in. Whoopee! When I started to question Dr. Shepard about being charged for an unneeded surgery and was there anything else that could have been done to avoid the surgery I was told that it would have cost me almost as much to have an ultra sound. I was told that I wouldn't be getting anything less than what I would have paid for if he had had the stone. Dr. Shepard explained to me that he had performed a rectal exam while I was there and found nothing wrong with the prostate. He did not perform it while I was in the room, as I watched everything for my own learning experience as well as this being a family member.
As a former security specialist, I did my research on this before posting. An ultra sound would have been less expensive than the evasive surgery. A performed rectal exam would have revealed an enlarged prostate of that size. When he showed me the X-Ray, you could visibly see how light the ""stone"" was. Admittedly so by Dr. Shepard, and he stated that stones have more calcium in them so they show up darker on the X-Ray. His work was sloppy and incomplete.
As Dr. Shepard fumbled through his explaining, I gave him one worded answers, as I could feel myself getting upset at the situation and had to bite my tongue at making him verbally aware of the anger I had begun to feel. I felt that as we said good bye...his response of ""Have a nice day."" was extremely inappropriate.
I won't be taking any of my fur babies back to that place. I wouldn't have given it any stars if that were an option.
08/06/2010Provided by Citysearch -
Dr. Gill and Dr. Shepherd are both wonderful-Dr. Gill fixed both my cats for free under the Joan Fund back in 2007, and they give my cats both the top notch care and keep the costs low. One of my cats had an emergency a couple months ago, and I had to rush him in-he was so sick he needed IV fluids, antibiotics, special food, etc. They did all his care with compassion, professionalism, great skill, and were quick to get him into an exam room. I was in and out quickly, and at minimal cost. Anywhere else, I would have probably paid at least $700 or more for the visit, and here, it was under $150, and his care was still excellent. They're always available for questions, and friendly and polite when I call, and are willing to be flexible with me. Being on disability, it's reassuring to know my animals will still get excellent vet care without them seeing dollar signs as soon as I walk in the door. I'm glad I found them, and will always go there for care & would highly recommend them to anyone.
06/15/2009Provided by Citysearch -
I took three cats to Dr. Gill to have their teeth cleaned. The first one did fine. The second, a male, was a bit wobbly when he got home, but other than that appeared to be fine. A few months later I took the third cat, a female, to Dr. Gill for her teeth cleaning. When I brought her home and took her out of her carrier, I realized that she could not walk, was deaf, appeared to be blind and seemed to have lost her sense of smell. No one, including Dr. Gill, was aware of there being a problem when I contacted them. This is not excusable to me! I found a new vet and had this cat's records faxed to him. When he reviewed the pre-anesthesia lab work that Dr. Gill had done on her, he found that she had very elevated liver enzymes. Dr. Gill never informed me of this. Maybe she did not know. I would NEVER put a cat under anesthesia for a teeth cleaning if I had known that her liver was not in good enough shape to handle the anesthesia; and it was not. The new vet did all he could, but the damage done was irreversible. My sweet girl cat' s health declined rapidly and she died. A few months later my male cat started loosing weight, so I had his records faxed and found that he had been in renal failure for almost a year, but Dr. Gill had never informed me of this either. By the time I found out it was too late. His health declined and he died as well. One cat out of three survived the care they received at Broadway Animal Hospital. This is NOT a good record.
I just got a kitten from the Everett Animal Hospital (they are horrible). They sent him off to this dump to be checked out and nutered. They told me that I should get a bunch of bloodwork done before he goes in for his nutering because he could die on the table or some load of crock. Its my first kitten so I did it! I wanted to make sure he would be okay. Well, when I get him back the bloodwork was SO expensive. I didnt get any special discount or anything for saving this little guys life. I mean, god knows Im going to spend another few hundred on his shots so a small discount would have been nice! Also, when I took him home his foot was messed up! I quickly called back to see what happened and of course "no one had any idea". No one saw it, so obvioulsy they arent taking as good of care of him as they should be, and if they did, no one let me know about, which just made me more angry. I had a fecal done to make sure there were no parasites or anything. They said they would call the next day. 3 days later I called them back and asked what was going on! She said he was nagative for worms or parasites and I told her "Really? Because I see worms in his poop right now!!" apparently tape worm isnt a parasite/or a worm? So they told me to go there and pay MORE money to get that taken care of. BITE ME! All the want is your money and they will do WHATEVER they can to get it! The place looks like a dump and the doctors look like they have down syndrome and sound like IDIOTS on my phone--my god, please go somewhere else!!!
07/30/2006Provided by Citysearch -
You may find cheaper, but you won't find better service and care for less money. Period. Dr. Dawn Gill and Dr. Bill Shepherd are fantastic, knowledgeable doctors, and their small staff is top-notch. For the record, Dr. Gill is primarily a feline vet, and Dr. Shepherd a canine vet, although they are both equally capable.