What to Know About: General Contractors »
Whether your home needs a complete renovation, or a room needs to be repaired, there are some things to know before you hire.
From Business: Established in 1961, Tri-State Painting Co. Inc. is a woman and family owned and operated painting company. Based in Evansville, Ind., it specializes in commercia…
From Business: Established in1988, the Sparkle & Shine of Tri-State is a family-owned and operated company. It offers a range of janitorial supplies and services. The company op…
I have no complaint at this time other than the company failed to notify me of lead & a subsequent $700 charge to remove until they called for insta…
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From Business: We are proud to carry all three lines of Marvin windows and doors for both new construction and replacement. We can even install your new windows and doors for yo…
From Business: American Wholesalers, Inc. is a locally owned distributor of exterior products for your home. We carry products from the locally owned manufacture American Window…
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Whether your home needs a complete renovation, or a room needs to be repaired, there are some things to know before you hire.
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After hiring them for new garage door and siding we waited weeks for them to schedule. We called and got no response. So after 7 weeks and several more unanswered calls and one trip to their business we cancelled. They apparently do not value customers and do not know how to communicate. We are going to remodel the interior soon, so they missed out on many jobs.
Closed for business! Sorry !
We had gotten an estimate from Ryan and ended up going with a bigger company that all our friends recommended. That contractor did the worst job we had ever seen. We called Ryan back and wondered what his response would be like after having not used him before. Ryan was extremely nice! He came back out to the house to re-assess what would need to be done. He allied all our fears after what we had been through. His crew came very quickly and on time. They were the picture of kindness, knowledge and professionalism. His carpenter even fixed my back screen door when he noticed it wasn't closing properly! The masons also tuckpointed some extra places in our basement! We loved that Ryan came out on the job himself to check on how things were going. The work they did for us was foundational repair, adding floor joists and repairing a sagging foundation wall. They also framed in a brand new door, not pre-hung, so quite a hard task. I can not say enough good things about Ryan and his crew. We would recommend them to anyone and will definitely be calling him again for future projects. Thank you so much Ryan and crew for restoring our faith in contractors!
Excellent professional company with great rates. They did a wonderful job in a professional timely manner would recommend.
I have no complaint at this time other than the company failed to notify me of lead & a subsequent $700 charge to remove until they called for installation appointment. If you're told that you may have lead & you haven't heard back from them, don't assume that you don't. Call & follow up or you will have a HUGE surprise. My salesman & the man who measured were very kind & good at their jobs. The customer service rep I got when I called to complain about the extremely LATE notice on the additional charge was not kind & only offered resolutions that were of no use to me. His tone & speech were pressured & he only escalated my disappointment. When I told him that I would write this in a review to help others not to be caught in the same situation, he accused my of trying to hurt this good company & their good employees. Please note...everyone else has been kind & respectful with good service. Would I recommend this company? Yes. Just hope you don't have to speak with customer service.
I had a complete duct failure on the hottest day of the year,101 in the shade. He was busy with other jobs, but made time to come out and personally look at the problem on a friday, at the end of the work day, then came out with a man the following monday. Big or small you should have him take a look and see about projects you have at the house. He gave me some good information I needed, as a disabled vet, about building a ramp to the front door.
Unprofessional. Worker was an hour late, and had sagging pants...I had my children stay in the other room as he was cursing while working. When I told him to stop he just rolled his eyes at me.Basement still has issues...will go to another company for better quality service.
We were highly disappointed with the level of poor workmanship, unprofessionalism and dishonesty we encountered. Our claims of poor workmanship have been validated by 3 separate decorative concrete professionals. There were numerous technical errors throughout the entire project. The floor in no way appears to be done by a professional on any level. We are now proceeding to have the poor quality work removed and refinished to meet an acceptable standard.
Horrible service. Their workers showed up for less than 3 hours each day. We were told the job should take 2-3 days and they were there for 6 days, rushing on the last day to get everything finished. Their work sucked, not neat nor professional. They were to hook up exhaust fans which come to find out after an inspection was never done. I emailed them for a refund on the part of work they did not complete and was ignored, never responded too.
guy I spoke to brandon was rude and disrespectful , wasn't very professional at all. When they finally got back with me two days later to apologize for acting so unprofessional I had already went elsewhere.
There has perhaps never been a better tool for do-it-yourself home handymen than the internet. With detailed instructions and videos explaining how to perform a number of common maintenance and renovation tasks around a house, an untrained homeowner might be surprised at how much he or she can accomplish with a quick search online. But even with all of this information, there are still many jobs that lie far outside the scope of most DIY enthusiasts. General contractors are there to fill in this gap.
A general contractor specializes in seeing a home remodel or repair project through from start to finish. To do this, the contractor works with the client - whether they are a homeowner or business - to nail down the scope of the work. Then he or she will turn to one or more subcontractors for specific tasks, like equipment operation, design, electrical work or whatever else is needed.
In essence, general contractors could be thought of as middlemen between a homeowner or business owner and any number of specialists. To get their money's worth, many assume they should just "cut out the middleman" and hire specialists directly, but this often proves more difficult in practice. General contractors won't be completing an entire project by themselves, but should have a long list of dependable experts who can work together and accomplish any task. They might also serve as the manager on the site of a construction project, overseeing workers and providing guidance and assistance when needed. For larger projects, though, the contractor might only handle administrative matters and employ a foreman or other professional for on-site supervision.
There are many general contractors who also specialize in certain tasks themselves. There is usually at least one general contractor on hand to organize the construction of an entire home, for example. But general contractors could also help a homeowner add an additional bedroom, build an in-ground pool or complete a major landscaping project. They could also work with a business to add or improve office space, whether that means making more room or converting a commercial building from a nail salon to a restaurant. Basically, if it's a job that involves building or repairing, a general contractor probably knows how to get it done.
No matter what the exact job may be, a contractor will probably need to accomplish several other essential tasks in pursuit of the ultimate goal, which may include:
Every general contractor performing any kind of work on a project must be licensed to do so in their state. The guidelines for the specifics on licensing vary from state to state. Some states might only require registration of contractors, which is different from licensing. Registration typically means that there must be a written record of what work is being performed and by whom, but it does not guarantee professional knowledge. Licensing, on the other hand, involves an examination process to assess professional competence.
Whether your state requires licensing or registration of contractors, there should be a record of most professionals willing to complete certain projects in your area. Check your state or county website for more information. In states that require licensing, every licensed contractor's contact information is available online or from another public source.
Not every project needs to be completed by a licensed or registered contractor. If it's just a minor job that won't take more than a day or two, and will cost less than a few hundred dollars, it's likely not necessary to find a licensed or registered contractor. However, anything bigger or more expensive, or a project involving plumbing or electrical work, needs to be completed by a licensed or registered professional.
General contractors also must be covered by an insurance policy. This should include liability coverage for any property damage that could be inflicted in the course of a job. It should also include a worker's compensation policy in case anyone is injured on the job. Before hiring a contractor for anything, ask for written proof of this insurance to see exactly what is covered.
A number of trade associations for contractors in the U.S. exist. Some of the biggest include:
Most trade associations for general contractors will provide references for anyone looking to hire a contractor for a specific project. They may also provide a number of benefits for their members, including assistance with licensing, training, insurance and business development.
No matter what you need accomplished, you want to choose a contractor who can get the job done right at a reasonable price. Obviously, this is easier said than done, but there are a few steps you can take to ensure you find a trustworthy general contractor.
The first, and perhaps most reliable, way to find a general contractor is to ask friends and family members for a recommendation. If you know anyone who has had major work done on their home, particularly if it's a similar job, ask them who they hired and if they were pleased with the result. You could also ask neighbors about who they've hired if you notice work being done on their house. Many remodeling contractors post signs in front of homes to advertise their services. As a general rule, it's rarely a good idea to hire a contractor who solicits work by going door to door.
If you are considering hiring a contractor without a personal recommendation, ask the contractor for references from past clients, and do as much background research on them as possible. Look for any complaints (or compliments) online to get a better idea of their track record. There are a number of websites specializing in connecting contractors with people or businesses who need work done. These sites may also allow past clients to submit their own reviews of the contractor.
Before hiring a contractor, make sure you are both in agreement on the project's budget. It's normal for most contractors to charge clients a premium not only for the labor expenses and zoning expertise, but for acquiring the materials as well. Be as clear and concise as possible regarding what you'll be purchasing yourself and what you will be paying the contractor to complete. Homeowners may be able to find a better deal on raw materials when they purchase these directly, but they first need to be sure they aren't buying the wrong things.
Don't forget to discuss how the project will be finalized and what will be done about cleanup. Plans for how the work site will be cleaned at the end of each day as well as at the conclusion of work need to be put in writing. An experienced general contractor should make every effort to keep the workspace clean and prevent dirtying or damaging any other area. Even so, talk with the contractor about the daily schedule, the logistics of transporting workers and equipment, and how cleanup will be handled.
As previously mentioned, you need to make sure to follow any state and local regulations regarding construction work, which includes hiring a licensed or registered general contractor. Ask the contractor for proof of their certification before signing anything, as well as their proof of insurance. You should also check your homeowners insurance policy to see if they offer coverage for contracted work. You may want to call your insurance provider and ask for more details on what your plan will and won't cover.
Perhaps the best way to feel safe about a contractor and the work being done is to hire a contractor you trust. This is why relying on personal references from friends and family is so important, and will often provide a great deal of peace of mind. If you aren't able to obtain a reference, work to conduct extensive research on the contractor as well as the work you are hiring them to perform. This should bring everyone's expectations into alignment and result in a safe work environment.
Before any money changes hands, there should be a contract to sign. Make sure the specifics of the work to be done and all costs are listed in the contract, right down to the most precise details. If you forget to have something included in the contract after signing it, there's rarely a chance of recourse.
Once the specifics of the job are nailed down, be sure to discuss the payment schedule with the contractor. This is important because paying too much up front offers the homeowner minimal leverage if the quality of work does not meet expectations or contractual specifications. Try to establish a reasonable pay schedule with the contractor, such as paying 10 percent of the total cost for each 10 percent of the work that is completed. It's a good idea to include this payment plan in the contract as well.
Finally, look into getting a lien release signed before work begins. If there is ever a dispute regarding payment over the course of the project, a contractor or subcontractor could place a payment claim, or lien, on your property. This can trigger a long legal process that may be frustrating. To avoid this, ask the contractor to sign a lien release, which is a legal agreement that states that any payment accepted is final. This can come in handy if a contractor has his or her own payment issues with their subcontractors. Signing a lien release form certifies that any payment made by a client to the contractor is enough to pay for any goods or services rendered. A lien dispute could also be prevented by performing due diligence prior to picking a contractor, as any contractor with good credit and a long track record of satisfied clients should have no trouble paying for materials and labor once all contract conditions have been met.
Once work is underway, it's never a bad idea to check up on the progress of the job, either by staying in touch with the contractor over the phone or visiting the site in person. If you work with a trustworthy professional, it's probably best to keep your distance and allow everyone to stay busy. If you want to keep an eye on things, make sure workers wear the right safety gear and that everything looks to be moving along according to schedule. Finally, once work is finished and you are satisfied, be sure to thank your contractor and tell friends or family members about your experience.