What Should I Do When My Car Dies on the Road? »
Four tips for keeping yourself and your vehicle safe while you wait.
600 S Washington StDale, IN 47523
From Business: Sternberg Ford was established in 2010 and we are your locally owned Ford Dealer in Dale, Indiana. Sternberg Ford is on the South end of Dale and is located at th…
10000 Highway 57Evansville, IN 47725
From Business: We carry Isuzu trucks, Fontaine flats, Stoughton vans, Talbert lowboys, and Peerless chip trailers. Banner's fenced in 8 acre lot is located on Hwy. 57 N. one mil…
Four tips for keeping yourself and your vehicle safe while you wait.
When a car is damaged by an accident or weather, what can be repaired and what must be replaced? Or is it time to buy a new car?
No matter whether an accident involved a freshly licensed teen or an experienced driver, knowing what to do (or not do) is essential to bouncing back.
DO NOT DO BUSINESS HERE.THE OL’ SWITCH AND BAIT TACTICDPATRICK’s employees lie....My wife called to see if a specific suv we saw online was still available. We liven4 hours away so we wanted to make sure it was there before we made the drive. The man I spoke to assured me that it would be there the next day. We arrived at their opening time. A salesman talked with us and told us he was sorry but the vehicle had just sold. I doubt that bc my wife called late the evening before and we arrived at opening of operations the following morning.The salesman then proceeded to try and sell us something completely different and with a higher dollar amount.The cocky general manager even tried to butt in and was pushy.which made matters worse. I could tell immediately why the place was ran the way it was.On a more personal note. I went to the restroom only to return with the manager hovering over my wife. She later told me he was asking her personal questions about herself.
This staff is awesome, they are friendly and certainly know what they're doing, prices are not inflated, they're quick and prompt with the workmanship, VERY satisfied and highly recommend.
The water pump on our truck blew on the interstate at 10:00 am. We called AAA and Super Service Center. They were closing at noon since it was Saturday and closed on Sunday, but said they would stick around a get us back on the road. It took 3 1/2 hours to get a tow to the center. They waited for us, fixed the truck, did a great job and were as nice as they could be. I would not have been at all surprised if they would have gone home but I am extremely impressed and appreciative that they stayed. I even tried to give them a tip and they wouldn't take it, I wish we had service techs with this level of integrity and customer service in Kansas City.Thanks again for getting us back on the road!!!
We were given an estimate of nearly $500 by an automotive and tire chain business here in town. We decided to give Kevin at Bowen''s a call. He completed the work the next morning for under $40. When we left we encountered what we thought was a problem with the work and they didn't hesitate to say they'd pay for a tow truck to come get us. Turned out we figured it out and it was nothing and everything was done corrdctly so we didn't need a tow, but what great people to do business with! We couldn't be any more pleased.
Vocational Rehab required me to have my 2015 Equinox inspected by an ASE certified mechanic before installing a lift for my wife's scooter. The rehab counselor said it should take roughly 30-60 minutes and cost about $35. Instead it took over 1 1/2 hours and cost $142!! That included no repairs (since the vehicle passed), just the inspection checklist. We will NOT be returning to Raben for any work in the future. If an inspection costs that much, I'd hate to think what they would charge us for any needed repair work!
Bought a Hyundia certified used car when I got home there were only 4 lug nuts on each wheel. When I went back the next day the shop manager said I should have said something when I bought it and wanted to charge me for them. So I had to buy some off of eBay so I didn't have to pay an arm and a leg. Took it in later for a warranty repair and the broke the curtesy light on drivers door. They pushed it up into the door so I didn't notice it until a few days later. When I asked them about the service manager again said they didn't break it because they didn't work on my door and I should have told them about it sooner. They didn't work on my door but they got in and out of it a few times. Worst experience buying a used car ever would never buy from again!!
I've been looking for a good quality mechanics shop that I can trust to do the job right and for a price that doesn't feel like I'm being %@$#'ed over! I finally found one!!
I HAVE HAD TWO VEHICLES REPAIRED AT LEAP FROGS AND VERY SATISFIED BOTH TIMES. THEY WERE ABLE TO ANSWER ALL MY QUESTIONS, QUOTED ME A PRICE FOR REPAIRS AND TIME FRAME FOR COMPLETION. THEY WERE TOTALLY PROFESSIONAL AND WILL GO BACK.
Have had the best experience 95% of the time. Very nice personnel and my vehicle has been given good work. Even when there has been an accident Town and Country has fixed the situation very gratefully at no cost to me due to their negligence. Thank you
I bought a brand new 2016 F250 King Ranch from D-Patrick in Boonville. While purchasing my new vehicle everyone was very nice and I felt like I was in good hands. I have purchased 2 vehicles from D-Patrick in the past and felt I was a valued customer. Driving off the lot a number of warning lights started to go off. Took the truck to dealership to be serviced. Boonville dealership had the truck for 5 days repairing the issue. When I picked up the truck the lights went off again before I drove off the lot. I took the truck to the D-Patrick Ford location in Evansville. They have had my truck for 10 days at this point with no idea of how to fix the problem. The service department has been in talks with Ford engineers and been driving my truck daily while hooked up to a diagnostic computer to try and figure out the issue, putting hundreds of miles on my truck in the process. Do to the fact that I need a truck and feel this one is unsafe, I called Ford and they told me to talk to the dealership about compensation. I called the Boonville location about making it right and the sales manager told me to come down because they stand behind what they sale and he wanted me to be happy. While at the dealership the sales manager was rude and standoffish. He wanted to give me trade-in value for my new truck and sell me a different truck, giving me around $16,000 less for the truck I just purchased. The "deal" he was working on would have made my loan payment go up $150 a month. This was a truck equal to mine, instead of trying to provide good customer service they were trying to make more money off me. When stating my disappointment with the situation and customer service to the sales manager he stated "I just sell them, I don't make them." WOW. The owner also was not helpful with the situation and spent most of our conversation talking over me and my spouse. He basically told us that we should be thankful that they gave us a courtesy vehicle because they weren't required to do that and a lot of dealerships don't offer that service. He told us that the situation was bad for all involved; it would be unfair to them to do an even trade because Ford wouldn't reimburse them for the truck and that was unfair to them. He stated they have sold 10,000 vehicles this year and only make 5% on each vehicle. I guess he was wanting my sympathy but after D-Patrick tried to make more money off me because of the situation, I just can't see them as the victim. The owner called me back later that day and told me that he called Ford to recommend they buy back the vehicle. He told me that should hold a lot of weight with Ford.This week the service department called me to inform me they fixed the problem, but there was no guarantee that it wouldn't go off again. They told me I could pick it up the next day; I called to confirm picking up my truck and they told me they had bad news, the service lights came back on. They told me that they have no idea what the problem is and they had exhausted their resources and it was up to the Ford engineers at this point. They do not know when the Ford engineer is going to come. The service department has been very friendly but the situation is frustrating. The dealership is still unwilling to help correct the situation and I am left making payments on a vehicle that I cannot drive. I am in communication with Ford, but at this point, I am just waiting for the lemon law to take effect so I can get my money back and this truck can be branded a lemon. That would honestly be the best result; that way no one else gets stuck with this truck without knowing about its serious safety issues. I just want to let everyone know that D-Patrick has the worst customer service I have ever experienced in my life and I would never recommend them to anyone. They will be nice to you while selling you a vehicle or doing warranty work but other than that they don't care about you!
There are more than 700,000 auto service technicians and mechanics in the U.S. Finding the right one to repair a dent in your car door or fix an engine that won't start can be overwhelming, especially when it's an emergency. Review a few important facts about auto repair professionals and what you can do to get the best possible mechanic working on your vehicle's issues for a fair price.
Looking For Reliability
Unlike home repair services that evaluate a property, meet with homeowners and have time to prepare before their physical work begins, auto repair businesses are often asked to make fixes on the spot. If you come into a garage with a tire issue, the expectation is the mechanic will know how to correct that problem quickly.
That is why reliability is so vital when searching for a trusted auto repair shop. It may take going to several different mechanics before you find one you are truly comfortable with. Pose questions to this professional to find out what approach they will take to repair your car or what alternatives are available. Shopping around also gives you the best opportunity to find the cheapest rate or the fastest service, as some garages may be backed up with other vehicles that need repair first.
A recommended way to locate a trustworthy auto repair professional is to seek out customer reviews. Online sites offer honest opinions from real customers who have used a business. Read through this feedback to learn how a business operates and what you can expect if you were to take your vehicle there. Look for reviews about how quick maintenance was completed and if prices were fair. By learning what other people have said about a garage, you can gain a better idea if it's the right place to go when you have a car problem in need of fixing.
It can be difficult to know which automotive problems are serious enough to require expert assistance. A ripped seat cushion or broken radio don't involve safety and will not warrant enough of a problem that going into a garage is required. However, setbacks with brakes, lights and other parts that are vital to the safety of your car's driver and passengers, as well as others on the road, necessitate quick fixes. Many modern automobiles will notify drivers of an issue, in the form of a signal on the dashboard or a noise within the vehicle.
In the event of an accident, even if your vehicle does not appear to have any damage on the outside, it is generally recommended that you see a trusted auto repair professional. Internal damage may have occurred, or an important part may have been knocked out of place. Fixing these issues before driving much further can prevent further vehicle breakdowns in the future. In the case of a serious accident, a body shop can assess the problems and determine the best course of action for repairs, as well as evaluate how much they will cost.
Beyond that, regular checkups are recommended. Tires must be rotated, fluids needs to be replaced and the engine must be evaluated. After driving 25,000 miles, most auto dealers suggest having the vehicle checked out to ensure everything is running smoothly. Taking the car into the auto repair professional you trust will protect you from further problems down the road.
Not every type of auto repair work needs to be done by a certified mechanic. You can fix some of a vehicle's issues just by paying attention to how the automobile is running and having a basic understanding of auto repair. Look over the ways weather may impact your car and what preventative measures you can take to avoid having to take it into the shop. At the same time, be aware of mechanic scams that can impact your experience.
Preventing Trips To The Professional
Some fixes to your car can be done without paying a specialist. Issues like replacing oil and air filters are relatively simple, with instructions provided in the owner's manual on how to make these changes. The same goes for replacing broken windshield wipers or burnt-out headlights. Such issues should be repaired quickly to guarantee safety, but don't require a visit to a garage. By handling these types of tasks on your own, you'll gain a better understanding for how your car operates and save time and money.
Along with understanding how to fix manageable vehicle issues that may arise, taking preventative measures to avoid future problems is a valuable time saver. Many problem-solving best practices are related to the seasons. Your vehicle will be in different conditions in the winter than in the summer, meaning it requires a different type of preparation.
In the spring and summer, you want to be sure your air conditioner and cooling systems work correctly. Given the high temperatures the vehicle will be exposed to, overheating is a common problem. Look over the system by ensuring there is enough coolant available. If it needs to be refilled, it is best to open the hood and add more to the car before it gets too warm out. Also, clean out fan ducts and other ventilation sources necessary for summertime driving.
For winter driving, features such as the defroster, heater and exhaust system are paramount. Look in your owner's manual for specific directions on how features should be checked and repaired. Many newer cars have a cabin air filter that can be replaced when needed, allowing warm air to continue to flow in. Also, check your tires before winter driving, as they need to be at the proper pressure to perform well on snow and ice.
There is a common worry among many people that auto repair professionals take advantage of the general public. Because so many people are unaware of how to fix the problems in their vehicle, they are nervous of being overcharged by mechanics or worried that the improper work is being done.
While the great majority of professionals in the industry are honest, hard-working people, a few bad apples can ruin everything. You should be extra careful when first visiting a mechanic to guarantee that the price you're charged and maintenance the vehicle receives are fair.
Among the common scams pulled are needless repairs, where a garage charges you for work that isn't necessary. Another popular one is attracting customers through a cheap oil change or tire pressure check. Then, when you are in the shop and your car is being repaired, they give you a long list of other corrections they'd like to make, therefore boosting the total cost of your bill.
The best way to combat these types of problems is getting a written estimate before work is done. That way, you can see how much repairs are expected to cost. If the final bill is higher than the estimate projected, ask to specifically see the work. Make sure information is put in writing as well. If a problem remains, you can have proof that work was not done to your satisfaction.
By working closely with an auto repair professional and doing some of the tune-up work on your own, you will be less likely to fall for these scams. At the same time, you'll be able to drive out with a clean and healthy vehicle, thanks to the repairs made by a trained professional.