Has been a horrible experience. Most of the employees from ViaQuest has complained about management. They are scarred of their manager saying she is hateful mean and cruel in her behaviorWe have experienced a revolving door with employees and nurses and many have told us they were leaving due to the unfair harsh treatment of management. We sort of brushed it off as unhappy employees in general until we had to call the office and had a horrendous experience with the manager. She was aggressive towards us accused us of lying and threatened to drop us from program. We denfended her accusations and insisted her nurse had given her false information. We thought nothing of the phone call again until 2 days later when a social worker showed up telling us we had been dropped from ViaQuest due to our abrasive, abusive phone call, and that we had to many hispitalizations. Furthermore this woman had filed a completely false report that my loved one who is my at home care giver has been abusing me, going as far as to lie and make up false statements claiming she has been told several times that I had been abused. This has started an investigation into my loved one who has never abused me in anyway she is an angel to me I don't know what I would do without her. She is the kindest warm hearted caring person on the face of earth. This is causing us much problems and embarrassment. This woman uses her position she holds to exact revenge and BULLY anyone who dare to not agree with her. She clearly does not have the client or patient in her best interest and doesn't care that she waste precious other resources when making up lies and false reports. I encourage EVERYONE to run....run....as fast as you can from this facility and healthcare provider.
Very rude and terrible company . Paula was rude and very unprofessional plus was completely wrong about her prognosis. Would only recommend if you hate your family member. The on call nurse was rude and too busy telling a story to take care of my moms emergency. DO NOT USE THEIR SERVICES!