Planned Parenthood - West Eugene Health Center
793 N Danebo Ave, Eugene, OR 97402
No coupons available
If there were a 0 star rating, I would have chosen it. I specifically went on YP to register and let others know about my one and only time I attended this EXPRESS clinic location. I arrived to my appointment at the EXACT time they told me to be there, according to THEIR clock. I was the only one in line, 4-5 people waiting in chairs who have been helped by the desk, and 2 employees behind the counter. One who briefly glanced and was very short with me when she said she'd be with me in a moment and to go stand behind the line, which doesn't exist- there is a sign, and I am the line! I had my hands full of groceries, so I stepped back 2 feet from the counter I was at, and went and stood behind this so called line. So standing there with my hands full of things, expecting to be helped soon- after about 5 minutes (clock right in front of me) of now seeing the 2 employees chattering and laughing while they are 'working', and doing random things like putting pens in a cup, etc., I finally walked away to put my stuff down on a chair to wait over there until they had the 1 minute to check me in for my appointment that I now am about 7 minutes late for! I was asked to come in at a certain time to fill out paperwork, which I could have been doing while she puts her pens in her cup and fixes her jacket on her chair. This lady then takes the place at the computer of the original employee who disappears, and DOES NOT AT ALL look at me, trust that I am constantly watching them with amazement of their disrespect, and wondering how far this is going to go! I am not going to say anything to these people- I could have just went up there and told them that I had an appointment about 7 minutes ago, but I am just watching in disgust. So when this lady who does not acknowledge me, now I am not over by the sign, I am about 5 feet away, she says she'll be with me in a moment. Very rude and disrespectful, while they say these customer service phrases. Another 2-3 minutes go by and after about 10 minutes of what I felt to be constant disrespect and unprofessional conduct, that I will not take anymore- I just walked right past the desk and out the door. I had an appt. the following day at this location as well and in no way did they deserve the nicety of me calling to cancel it. I will NEVER go to this EXPRESS clinic again. All other locations are always far more busier, but yet still treat everyone with great customer service and quickness, as much as they can. I am a student who could use some extra income, so I would gladly take the place of one of these employees, and would do a great job, something that those 2 probably could never do, and I wouldn't even want that position, I now look down on it. Thanks Royal location for allowing me to see that!