Huckleberry Fence & Deck Co
1147 Ocean St, Eugene, OR 97402
|Mon - Fri:|
Huckleberry Fence Company
Huckleberry Fence and Deck
Services: Patio Enclosures
The true test of any company is how they deal with customer service in case of any issues/problems that might arise afterwords. The fence and gates we had installed look terrific, but after 3 attempts to fix the gate settling and not latching correctly, I am not getting called back anymore. The ONLY representative of this company that you can reach with the one phone number listed is "Kris, the estimator". We talked last nearly 2 weeks ago and he stated that the one post needed to be re-cemented--it still hasn't been addressed, and it's nearly impossible to open and close now. My calls aren't being returned now. I am really not one to complain much, but I suppose I'll have to contact the BBB, etc. It's too bad because they really do good work.
Update.......to their credit, they DID come by again on 8-17 and redid the post holding up the gate that kept sinking. Hopefully that will solve the problem!
It was a pleasure to work with Brad and his crew. He created a lovely new deck and fence; I get repeated compliments on his work from everyone who sees it.
One thing that was so important to me was that Brad was highly accessible, available, involved. I never had to worry about reaching him when I had a question.
The work was completed on time, and it's beautiful!
From the first phone call to the nailing of the final board, this experience was great! The crew is respectful professionals that listened to my wifes and I's concerns and ideas and truly seemed to enjoy what they were doing. They were quite efficient, too, I might add. The result is a beautiful cedar fence that gives us privacy and recieves constant praise! I highly recommend Huckleberry Fence and Deck!