Bell Real Estate, Inc.
630 River Rd, Eugene, OR 97404
Specialties: Houses, Apartments, Homes, Duplexes
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Warning- DO NOT RENT from Bell Real Estate, they take advantage of students. 1. They do not thoroughly clean or repair their properties before you move in. My unit had damages, broken fans/ lights, and was overall moldy and unclean. 2. You may be promised a unit, but they will take it away from you at the last minute before you sign paperwork. 3. Bell will charge high security deposits, which they will try to keep from returning to you for any number of reasons. 4. They do not answer the phones in their offices regularly. 5. If you have a problem to dispute with them, they will treat you poorly. Their smiles and niceties used to get you into a contract will disappear after you sign.
An absolutely disgraceful renter's company with a severe level of incompetence.
My future roommates and I haven't even moved into our apartment and we are already regretting going through Bell. First, on numerous occasions they have neglected to communicate with us on the application process, when we would be signing a lease, and when a move-in date will be decided. Our persistent attempts to contact Bell and the property manager to gain this information left us with petty excuses insinuating their incompetence to successfully handle the customer's needs, yet again leaving us in dark and frustrated with the lack of customer service. I normally don't write reviews on businesses, but on this occasion I find it suitable to warn others seeking a renter's company to avoid using Bell. I guarantee you will be left feeling displeased with the way they handle business, and their handling of customers for that matter. I suggest you sincerely consider your options before you turn to Bell.
Never go through this company! Very unprofessional.
First correspondence was via email in which I had set up a time to go look at a house with a Realtor. I showed up at the time we agreed and waited 15 min past the agreed time which the person had not shown yet. Since I had no cell number, I emailed the person asking if they were going to show me the house still. The response was that she had totally forgot to tell me that they were closed that day....great so I left work early and drove 20 min out to see this place for nothing. I said forget it.
Second, After paying the application fees for both me and my fiance (totalling $80) we were approved for a rental home. We were told we could pay the deposit on the 1st, then choose when during that month we wanted to move in, and we would be charged a pro-rated amount. Great! except the following Monday we were informed we could no longer do this and had to pay everything on the 1st or they will move on to someone else.....
Needless to say, we will NOT be renting from this shady company. Keep your $80.
AWFUL COMPANY. It was impossible to get ahold of our property manager or maintenance people, plus everyone is so rude. Everything in our place fell apart and NO ONE WOULD HELP US. We cleaned everything spotless (they give you a suggested cleaning list - we did it fully) and recieved $100 of our $1050 deposit. After fighting with them for two months, we got $80 more dollars. They are the best CON ARTISTS in Eugene!!
If only you could leave zero stars.
My son and two other college students viewed an apartment and were told by someone from the company that, eventhough the ad said 12-month lease, they could get a 9-month lease for the school year. They applied, we parents completed co-signor agreements and they paid $60 each in fees. After processing and approving the application, they were told they never lease these properties for nine months and said their employee wouldn't say they would. Two of the boys have great summer jobs and can't afford to not move home for the summer so this group would not have wasted their time applying for a place with a 12-month lease. Of course they refused to give any of the fees back. One of the other mothers called and was treated incredibly rudely and unprofessionally. I talked with the person who showed them the apartment and he said he would not have told them they could rent it for nine months, but admitted he got yelled at by several people yesterday, including his manager, who I have yet to speak with. Don't waste your time unless you're lease savy and get everything in writing. After dealing with these people I would also document the condition of the place upon move-in with photos. I told the person who lied that there were already two negative reviews of this business online (I found them too late). His comment was only that with all the properties they handle, a few negative reviews won't make one bit of difference to their business. Don't be one of the sorry ones. Look elsewhere.
We rented from this company a few years back--when we moved in there had obviously been people partying in the house--cigarette butts on the floor, beer cans and unflushed toilets. This I didn't hold against the company as it hadn't looked like that when we took the tour, so it was probably kids or something, but when I contacted the company about it they never even called back. However, even if I dismissed the extra stuff, the house was still not very well cleaned. When we moved out a year later--I deep cleaned EVERYTHING. The house had stains on many of the walls from previous tenants, and I even bought freshly matching paint and painted a few of the rooms where preexisting stains were. When we left, the house was 3x cleaner than when we moved in, yet they charged us $600 in cleaning fees. When I complained, they sent us a list of what the money was used for, and $100 back. When I complained again--they never responded. I contacted them many times with no response and finally just gave up.
I am not against paying cleaning fees, but I have rented from many other companies and have never had any other problems with the fees they have charged. Carpet cleaning fees, etc I understand--but $600 when I left the house in better condition than when we moved in was ridiculous. Especially when they wouldn't even respond to any of my calls. I was so upset I almost thought about suing just for the principle of it! We are now currently looking to purchase our first home and I won't even consider going through Bell.