Detail oriented. Reasonable for what you get. Excellent customer service. Incredible cabinets. Should attach some images -- the stuff they do is awesome. Really care about the customer, the design is incredible, and stick to their budget and time frame. Seriously, looked at a lot of options in Eugene, and these are by far the best for world class cabinets. Bob will offer excellent insights into your design, and Aaron will make sure each door doesn't ding something. All top quality materials and hardware. Also, have a paint shop next door so everything comes out looking fantastic upon arrival.
Serving the Eugene Area
From Business: Sears Home Improvements is your trusted, long term partner. We’ve been helping customers improve their homes for over 125 years and we back our work with strong w…
The Cabinet Factory was terrible at communicating with me. They gave me a time frame for the cabinets, then pushed it back 2 months without letting me or my contractor know. Then he said he didn't want to work with me due to my being angry at having the contractor all set up for the original time frame he gave me. Will never buy a thing from them.
I am fed up with this business. I gave them a 50% deposit May 5th 2015 for cabinets. I was told they would be here to measure in 3 weeks, which they were. After waiting another 5 weeks, I called to check on them. I was told they would arrive "by Friday". I waited all day Friday, finally calling at 4 to check on them. They couldn't deliver them, because there were issues with QC, so now they would be delivered on Monday. So they get here, they are gorgeous, the contractor starts putting them in the flowing Monday and discovers that the sink cabinet has too big of a hole for the sink. The measurer could have looked at the picture on the website and seen the sink and how it fit in. So I call and tell her about the problem and she says they are 3 days out for the tech to come and fix it. It has now been a week since that conversation and I just received a phone call to schedule the fix for next Tuesday. By then it will have been 11 weeks since I ordered them. No only have had had to cope with 2X as long to get here, my contractor has to work me into his schedule, so he is being jerked around and I feel that I have been left out of the loop and not told the true timeframe. This is no way to treat a customer and expect that customer to refer your business to others.
Called the corporate offices and explained we wanted some modifications made to some kitchen cabinets. I was referred to the field office in Sacramento. I left two messages that were never returned. I guess they don't need the business.