I was able to make a same-day appointment for an unusual noise while driving. Check in was efficient, fast, and easy. My service advisor, Joshua, was able to tell me the probable reason for the noise, which was confirmed after inspection. I was given an estimate, and the repairs were completed within a couple of hours. Meanwhile, my dogs and I waited in the comfortable lounge, and the time passed easily while reading and talking with others in the lounge. This is my second Forester from this dealership and I’m always more than satisfied with the service department.
The people are always friendly, helpful and professional.i have had my cars serviced at Kendall Subaru for over 5 years, I have always been more than satisfied.
the service was outstanding. very attentive. everything was well explained. will def take my car back.
Attempted to have recall work done. Service was bad and included service department failing to perform all recall work. I left with the impression that the dealership cared little about performing recall work and even less about the fact that I had to drive 300 miles just to discover that, in part, the necessary work had not been performed without justifiable excuse. The service department did, however, remember to try to sell me a raft of expensive services. Strongly recommend staying away from this dealership.
I needed 60,000 mile service on my 2015 Subaru Legacy and used Kendall's online service scheduling. The online process was easy to understand and very thorough. On my appointment day the check in process was professional and thorough and I was provided with the loaner car for the day that was previously arranged. The service was performed within the time estimate given to me and for the amount of the estimate. All is well.
Purchased the car used in March it was a pleasant experience, since then only oil changes and both times just drove in no appointment and I was out in under 45 mins, the employees were friendly and helpful and the waiting room is comfortable, has tv and coffee...
Always on time (usually early) in the service dept. Bought my first Subaru here at Kendall and am finding out they are respectful, courteous and professional.Another great job!Thanks
Great customer service. The woman who worked with me determined that I had been paying for oil changes when I shouldn't have been (I have Kendall Auto Care). She was great.
They never answer there phone, they never call you back drove to there lot was walking around looking at cars no one never even came out to help us they just sat there watching us we just left
I took my 2015 Forester to them to check out a passenger side airbag malfunction ( a warning light). After clearing a code, they drove it a mile (according to my odometer) and told me the code did not return. I drove the car home (2.5 hours away), and the next morning the warning light came on again. I called to discuss it with them and was told I would get a call back. I also responded to their email. Nothing but silence.